13 Best 360dialog Alternatives for All Your WhatsApp API & Business Needs in 2024

Imagine you're running a busy shop with lots of customers, but suddenly your phones stop working, emails disappear, and nobody sees your social media messages. You start to panic. How can you reach your customers and keep your business going?

Sounds familiar? 

More than 2.7 billion people around the world use WhatsApp every month, making it the most popular messaging app. But as a business, you might find it challenging to engage customers effectively without getting lost in the crowd. That's where WhatsApp API solutions step in, serving as your bridge to connect with customers on their preferred platforms.

That's where platforms like 360dialog step in to help you. But if 360dialog doesn't work for you, don't worry! There are many other WhatsApp API platforms to explore, each tailored to different businesses.

So, get ready to explore the best alternatives to 360dialog, customized for your WhatsApp needs. Whether you're a solo business or big business, there's a solution for you to improve your communication. 

Scroll down to explore!👇🏻

Top alternatives to 360dialog for your WhatsApp API & business

360dialog helps businesses use WhatsApp better for marketing and talking with customers. They make it easier for businesses to reach people and share marketing messages on WhatsApp. 

Considering that, for your WhatsApp API and business requirements, here are the 13 best 360dialog alternatives to consider.

Let's first start with Zixflow, a feature-packed platform and one of the best alternatives to 360dialog.🥳

Zixflow

Zixflow is a comprehensive marketing and CRM platform that simplifies the process of running marketing campaigns across various channels, including SMS, email, and WhatsApp. With Zixflow's user-friendly visual campaign builder, you can quickly create and launch outreach campaigns to engage with your audience effectively.

One notable feature of Zixflow is its unified API, which allows you to send marketing messages in bulk. This means you can easily send a large number of WhatsApp messages using API within seconds, streamlining your communication efforts. Additionally, Zixflow provides straightforward API documentation, making it easy to integrate the WhatsApp API with your Zixflow account, enabling you to manage your WhatsApp campaigns seamlessly.

Not only this! Zixflow understands the importance of engaging with your customers beyond just sending messages. That's why it includes a centralized inbox feature, which consolidates all your WhatsApp messages in one place. This centralization makes it convenient for you to view and respond to customer inquiries promptly, without the need to switch between multiple accounts or numbers.

If you want to make your WhatsApp, email, and text messages more secure, Zixflow can help with its detailed reports. These reports give you lots of useful information in an easy-to-understand way. You can see things like how many messages are delivered, how engaged people are, and who's sending and receiving messages.

Zixflow doesn't just show you graphs and charts, it also gives you quick summaries of the most important points. This helps your team quickly understand what's going on and make smarter decisions to keep your messages safe and improve how you communicate.

With Zixflow, you can easily create messages that work for you, even if you don't know how to code. You won't have to keep doing the same tasks again and again because you can use WhatsApp message templates that are ready for you to customize. It's simple to make greetings and offers just right for each customer with a click-and-drag tool. 

You can also work smoothly with your team, launch campaigns faster, send lots of messages at once, and connect with people all over the world using Zixflow's WhatsApp template builder. Zixflow makes it easy to create messages that people will like and respond to without any trouble! You can even drive more efficient results by applying some proven automation hacks to your whatsapp.

But wait, there's more! Zixflow offers many other features beyond this.

• Create custom workflows.
• Organize contacts into lists.
• Delegate tasks, track progress.
• Collaborate easily with the team.
• Manage interactions in one place.
• Set up automated email sequences.
• Receive smart follow-up suggestions.
• Monitor email campaign performance.
• Create forms to interact with your customers.
• Send personalized messages with templates. 
• Monitor contact activity, campaign performance, and teamwork.

Pricing

Zixflow offers four affordable pricing plans in the Marketing category:

• Free - $0 /user/month, billed annually.
• Starter - $39 /user/month, billed annually.
• Growth - $74 /user/month, billed annually.
• Enterprise - $159 /user/month, billed annually.

You can also check out Zixflow’s other categories plans that are XCRM pricing plans for sales, recruiting and more & ONE pricing plans for both Marketing & XCRM features.

Rating and reviews

4.8 out of 5 (27 reviews) by G2

4.6 out of 5 (80 reviews) by Capterra

To discover how to send WhatsApp campaigns using Zixflow, watch this video.

Vonage

Vonage has a comprehensive suite of APIs, including WhatsApp integration. With Vonage, you can easily connect with your customers through various channels like voice, SMS, chat, video, and social messaging. Their WhatsApp Business API allows you to send and receive messages, images, videos, and documents directly within the WhatsApp interface, enabling enhanced customer service, personalized marketing, conversational commerce, and automated workflows.

Vonage's WhatsApp API also offers features like account management, media sharing, message templates, delivery reports, and robust security measures. By integrating the Vonage WhatsApp API, you can improve your customer communication, streamline operations, and enhance business growth. Other than 360dialog, it is also one of the top-rated alternatives to Karix. However, if you’re still unsure about Vonage for any reason, then we suggest you check out our list of top Vonage alternatives to find a solution that is suitable for you.

Pricing

Vonage provides several pricing options according to your communication requirement which includes SMS API, messages API, voice, video API, etc.

Rating and reviews

4.2 out of 5 (372 reviews) by G2

4.5 out of 5 by Capterra

Yellow.ai

Another one of the best alternatives to 360dialog is Yellow.ai. As famous for conversational AI solutions, Yellow.ai offers a seamless bridge between your business and customers on the widely used messaging platform. Their WhatsApp API allows for automated and personalized interactions at scale, integrating seamlessly with your existing business platforms.

With features like chatbot automation, a dynamic automation platform for easy chatbot creation, conversational marketing tools, omnichannel support, and robust analytics, Yellow.ai helps your business offer 24/7 assistance, level up your WhatsApp marketing, drive higher engagement, and deliver excellent customer experiences across different platforms. Using Yellow.ai's API, you can improve customer satisfaction, increase operational efficiency, and reduce costs.

Pricing

Yewllo.ai provides a free plan with limited features and an enterprise plan on usage-based.

Rating and reviews

4.4 out of 5 (104 reviews) by G2

4.5 out of 5 (36 reviews) by Capterra

Twilio

Twilio is a 360dialog competitor. With Twilio, you can easily add different ways for your apps to talk to people, like texts, pictures, calls, emails, and WhatsApp messages. Twilio's WhatsApp API, one of the best whatsapp business alternatives, is a big deal because it lets your business chat directly with lots of WhatsApp users worldwide.

It works smoothly with Twilio's other tools, so you can use them in familiar ways to make WhatsApp better for your business and improve sales engagement. You can use this API to send messages, answer questions, give help, share ads, and even handle sales right in WhatsApp chats. With features like sending pictures, using ready-made messages, and managing conversations, Twilio helps you make chats more personal and fun, making communication better for your business and customers alike.

Pricing

Twilio offers several plans based on different communication needs.

Rating and reviews

4.2 out of 5 (463 reviews) by G2

4.5 out of 5 (430 reviews) by Capterra

Trengo

If you're looking to improve interactions between your business and customers, Trengo is the customer service software for you. It's designed to streamline communication across various channels like email, live chat, WhatsApp, and Facebook Messenger, removes the need for multiple tools, allows you to manage all conversations in one place, enhances customer engagement, and increases your sales. 

With features such as automatic routing and a built-in virtual assistant, Trengo enhances efficiency by ensuring inquiries are directed to the right agent and helping answer repetitive questions, freeing up time for more complex issues.

You'll also benefit from real-time updates and comments for internal collaboration, making teamwork seamless, and valuable insights through analytics to understand customer behavior and improve service strategies. Trengo's user-friendly interface and focus on communication streamlining make it a top choice. Trengo is also renowned for being one of the best Wati alternative as a WhatsApp API provider.

Pricing

Trengo offers three pricing plans:

• Essentials - $113 /5 user/month/1,200 conversations, billed annually.
• Boost - $170 /5 user/month/3,600 conversations, billed annually.
• Pro - $284 /5 user/month/12,000 conversations, billed annually.

Rating and reviews

4.5 out of 5 (118 reviews) by G2

4.4 out of 5 (21 reviews) by Capterra

Kaleyra

If you're looking to connect with your customers seamlessly across various channels, Kaleyra has you covered with its API-based platform. Whether you need to send personalized text messages globally, set up a click-to-call feature with IVR and call recording, or use WhatsApp for Business communication, Kaleyra has the solutions you need. 

They also offer features like secure video calling, rich media messaging with RCS, and premium SMS for revenue generation. Plus, Kaleyra provides campaign management tools to manage your multi-channel communication strategy and streamline payment processes through Direct Carrier Billing. 

With seamless integration with leading help desk software, e-commerce platforms, CRMs, and marketing tools, Kaleyra simplifies customer engagement and empowers your business to build stronger relationships through personalized and omnichannel interactions and nurture stages of your sales pipeline. For instance, Kaleyra, with its WhatsApp API solution, simplifies the WhatsApp marketing for E-commerce stores through seamless integration.

Pricing

Pricing plan is not available on Kaleyra’s website so to get the pricing information you can contact their support team. 

Rating and reviews

4.5 out of 5 (12 reviews) by G2

4.5 out of 5 by Capterra

Zendesk Sunshine 

If you're searching for a comprehensive customer service alternative to 360dialog, Zendesk Sunshine is one of the best alternatives. It allows you to connect with customers across multiple channels, including the widely used WhatsApp. 

With the integration of the CRM system with WhatsApp Business API, you gain the ability to manage conversations, automate sales engagement, personalize experiences, send notifications, and gather insights, all directly within Zendesk Sunshine. This integration enhances your reach, efficiency, and personalization efforts, potentially reducing costs and fostering stronger customer relationships, ultimately driving business growth.

From managing conversations to automating tasks and gaining valuable insights, Sunshine helps you to deliver personalized experiences seamlessly across WhatsApp and other channels.

Pricing

Zendesk Sunshine provides four pricing options:

• Suit team - $55 /user/month, billed annually.
• Suit growth - $89 /user/month, billed annually.
• Suit professional - $115 /user/month, billed annually.
• Suit enterprise - Contact sales team.

Rating and reviews

4.1 out of 5 (40 reviews) by G2

DoubleTick

If you're in business, DoubleTick is another 360dialog alternative. It is your go-to platform for making the most of WhatsApp. It's like a gateway to the WhatsApp API, letting you connect with customers in a big way. With features such as sending bulk messages on WhatsApp using WhatsApp Business, automated bots, and tools for teamwork, you can easily send updates, reconnect with customers, or automate interactions. 

DoubleTick's goal is to boost your sales and make communication smoother by tapping into WhatsApp's huge user base. Also, it works with other tools you might use and offers different pricing options, so it's a great choice for any business wanting to connect with customers on WhatsApp.

Pricing

DoubleTick provides three pricing plans:

• Starter - ₹2000 /user/month, billed annually.
• Pro - ₹3000 /user/month, billed annually.
• Enterprise - Custom pricing.

Rating and reviews

4.8 out of 5 by G2

Gupshup

Gupshup is an alternative to 360dialog. Gupshup is a platform that connects businesses with customers through popular channels like WhatsApp, SMS, and voice. With their single API, it's easy to integrate multiple channels, and their powerful tools like chatbots and AI/NLP capabilities help automate tasks, send different types of content to level up your sales engagement and provide personalized experiences. 

Whether you're doing marketing before a purchase, making sales during a purchase, or offering support after a purchase, Gupshup helps you engage customers every step of the way, boosting satisfaction, loyalty, and revenue. Gupshup is also one of the top alternatives to Aisensy platform.

Pricing

To get Gupshup’s pricing plans you can contact their support team.

Rating and reviews

4.4 out of 5 (38 reviews) by G2

4.4 out of 5 (27 reviews) by Capterra

DelightChat

DelightChat, another 360dialog competitor, is here to simplify your customer service, and marketing efforts. It brings together email, live chat, social media, and WhatsApp into one efficient inbox, making it easier for your team to manage communications. With features like canned responses, ticket routing, and internal collaboration tools, DelightChat helps your team respond faster to customer inquiries and simplify your sales process. 

But that's not all, DelightChat also uses WhatsApp for personalized marketing, sending promotions, cart recovery messages, and order updates. Plus, the self-service widget helps customers, reducing the strain on your support team. With its WhatsApp API integration.

Pricing

DelighChat gives 3 affordable pricing plans:

• Startup - $49 /user/month, billed annually + WhatsApp charges.
• Scale - $99 /user/month, billed annually + WhatsApp charges.
• Growth - $299 /user/month, billed annually + WhatsApp charges.

Bird

If you require a robust customer engagement alternative to 360dialog, Bird formerly known as MessageBird fits the bill perfectly. Its seamless communication across various channels, including email, SMS, and notably, WhatsApp. Bird's core offering lies in its robust WhatsApp Business API service, which seamlessly integrates into your existing systems. 

This integration helps you connect with customers on their preferred channel, deliver engaging experiences, streamline customer support processes, and gain valuable insights into campaign performance and customer preferences. 

With Bird, you can effectively engage customers, enhance satisfaction, and drive business growth through personalized and efficient communication strategies. If you’re a Plivo user looking for another platform, then Bird is a great alternative to Plivo due to its robust features.

Pricing

MessageBird provides many plans for different needs so that you can select one that fits your requirements. To get the pricing plan you can visit their pricing page. 

Rating and reviews

4.2 out of 5 (66 reviews) by G2

4.5 out of 5 (150 reviews) by Capterra

Moosend

Moosend is another alternative to 360dialog. Other than 360dialog, it is also one of the best Mailchimp alternatives and can be utlized for your email marketing needs. If you're considering Moosend for your email marketing needs but also want to utilize WhatsApp for specific communication purposes, you can do so through third-party connectors like Pabbly Connect. While Moosend itself primarily focuses on email automation and campaigns, these connectors enable you to integrate with the WhatsApp Business API. 

Here's how it works: Let's say you have an email list in Moosend and want to send targeted WhatsApp messages to a segment of your subscribers. Pabbly Connect acts as the intermediary, transferring data from Moosend to the WhatsApp Business API based on your defined triggers or rules. 

This setup could be beneficial for sending appointment reminders, order updates, or personalized offers directly to your subscribers' WhatsApp inboxes. However, keep in mind that using third-party connectors adds complexity and requires additional setup compared to a native WhatsApp API integration within Moosend.

Pricing

Moosend offers 3 affordable pricing plans:

• Free - 30 days trial.
• Startup - $9 /user/month, billed annually.
• Enterprise - Contact their support team.

Rating and reviews

4.6 out of 5 (672 reviews) by G2

4.6 out of 5 (191 reviews) by Capterra

BotSpace

If you want to improve your business's WhatsApp communication and teamwork, BotSpace is here to help. It has useful tools like the WhatsApp API, which lets you send and receive messages automatically. This means you can use chatbots to set up workflows easily and  improve the sales process. BotSpace can even help you apply for the WhatsApp green verification badge, which shows customers your business is trustworthy. 

Plus, it has a shared inbox feature where your team can work together to answer customer messages quickly. And with its easy-to-use chatbot builder, you can create interactive chats without needing coding skills. 

Pricing

BotSpace offers 3 simple pricing plans:

• Free - ₹0 /user/month, billed annually.
• Starter - ₹3,499 /user/month, billed annually.
• Pro - ₹7,499 /user/month, billed annually.

Rating and reviews

4.5 out of 5 (13 reviews) by G2

Choose the right 360dialog alternative for your WhatsApp API that perfectly matches your needs

I hope by now you've realized that there are many good alternatives to 360dialog for your WhatsApp API and business needs. Whether you're just starting out or you've been in business for a while, these alternatives offer a range of solutions for your specific requirements. No matter what kind of business you have, there's a platform that can help you. 

If I had to make a choice, I'd definitely go with Zixflow among these alternatives. It's simple to use, has a fantastic tool for creating WhatsApp messages, and keeps all your communications organized in one place.

Plus, it gives you insights into how well your messages are performing, so you can improve them and grow your business. This will set you up for success in today's interconnected world.

Why wait?

👉🏻 Create your free account today and forget about your outreach worries for good!