Crafting your unified customer experience
Crafting your unified customer experience
The agentic customer engagement platform that runs it all, automatically — instant OTPs that always land, journeys personalized per person, campaigns that reach everyone, and AI agents that answer every reply. Built for scale. Designed for intelligence.
Trusted by 1,000+ Brands Messaging Millions Daily
Sending got automated. Deciding got automated. Converting didn't.
Your growth is leaking through the cracks of a fragmented stack: an OTP vendor for engineering, a marketing tool for campaigns, a chatbot for support. They don't talk, they don't learn, and they drop the customer the moment it matters.
When SMS fails, the customer is simply gone. Signups lose 8–20% of users at the OTP stage alone,* burning acquisition spend you already paid.
Sent Today
0
Delivered
checking provider…
GET /status/msg_8f2a52 → 200 { status: submitted }
No further status available from provider
"Personalization" means a first-name token on the same message to every user. Your customers feel it — and tune out, block, unsubscribe.
Template Preview
Simulated Broadcast Output
Hi Meera, don't miss out on our biggest sale! 🎉
Hi Arjun, don't miss out on our biggest sale! 🎉
Hi Priya, don't miss out on our biggest sale! 🎉
Now WhatsApp and RCS have a reply button — and buyers who get an answer within 5 minutes convert at 21x the rate.* The replies arrive. Nobody hears them.
Every message is a move.
Five moves. One engine. Zixflow runs the whole loop — all four flow types feeding one brain — so passive messaging becomes active conversation, and every turn makes the next one smarter.
One tap on Truecaller and Priya is confirmed — no OTP, no drop-off. Everyone else rides the cascade until the code lands.
One tap on Truecaller and Priya's identity is confirmed before she's finished the thought — no OTP, no drop-off. Everyone else rides the cascade: SMS first, WhatsApp next, RCS behind it, email as the floor — until the code lands. Verify isn't the screen your funnel loses people on anymore. It's the first proof that Zixflow keeps its word.
curl --request POST \
--url https://api-ai.zixflow.in/api/ingest/sendflow/v1/yivfw/trigger \
--header 'x-api-key: YOUR_API_KEY' \
--header 'x-workspace-id: 68be4f797a6494676161e98b' \
--header 'Content-Type: application/json' \
--data '{
"variables": {},
"recipients": {
"phone": "917777084093",
"email": "[email protected]"
}
}'Fallback logic pipeline
Success rate: 99.8%
Latency: 1.2s
AudienceIQ
Unify real-time data. Trigger agentic flows.
Ingest events, attributes, and actions from your product, warehouse, store, or webhooks. AudienceIQ deduplicates every interaction into one profile per human — behavior, transactions, conversations, verified identity — so flows trigger on real behavior, not stale batch syncs. Segments update in real time, consent and opt-outs enforce everywhere, and every flow reads and writes the same memory.
Explore AudienceIQ+ 44 More Events
+ 5 More Events
+ 8 More Events
+ 3 More Events
Recovers the sale in-thread
First 7 days, personalized
Reopens cold segments
Next-best-item, per person
Reads profile — past events, attributes, and identity
Submitted is a guess.
Delivered is a fact.
Most engagement platforms rent CPaaS and report "submitted." Zixflow owns the stack underneath every move in the loop — routing, cascade and operator awareness for delivery; a stateful engine for two-way conversations and journeys; guardrails, observability and preference logic built in, not bolted on. It's the same infrastructure running for banks, brokers, and apps with 100 million users — the messages that are not allowed to be late. Every message still returns the truth:
Orchestration
Describe a flow in plain language and the orchestration layer builds it — branches, delays, retries and all — then generates a client-safe template pinned to your brand guidelines. The same engine keeps running it afterward, processing hundreds of millions of steps a month, not just assembling it once and leaving the rest to chance.
Describe it in plain language
Branches, delays and retries included
Conversations
WhatsApp and RCS sessions run on infrastructure that remembers the whole thread — every reply, every piece of context, and every prior message live on the same layer that sent the original notification, not stitched together after the fact by a separate inbox tool.
Guardrails
Approve-first mode, tone and voice locks, and discount ceilings are enforced below the product layer, not behind a dashboard toggle — with a full audit trail attached to every AI-generated message, the standard banks already hold every other system to.
Get 25% off your cart today 🎉🎉🎉 — best deal ever!!
Observability
A 360° view of every customer, built from delivery, reply and behavior data, surfaced through AI-driven insights and advanced reporting dashboards down to the individual message. Every notification stays debuggable too, with logs streamable straight to Datadog.
Preferences
Preference centers and send windows are enforced as infrastructure, not a settings page nobody checks — no message reaches someone outside the hours or channels they've chosen, on any flow, at any scale.
Flow fired outside their window · held
Scale & Security
99.99% uptime carrying hundreds of millions of messages a month, with SOC 2 · ISO 27001 · GDPR · DPDP-ready · DLT-compliant · data residency & SSO/SCIM on Enterprise — the same operational discipline regulated banks and brokers already run their daily messaging on.
99.99%
uptime
messages this month
SDKs. APIs. WEBHOOKs.
Build anything with your stack.
1const axios = require("axios");23await axios.post(`${BASE}/sendflow/v1/${FLOW_ID}/trigger`,4 { recipients: { phone: "+919876543210" } },5 { headers: { "x-api-key": API_KEY, "x-workspace-id": WORKSPACE_ID } },6);
202 Accepted · exec_8f2a91
webhookmessage.delivered · SMS · 6.8s
Banks, brokers and apps with hundred-million-user bases run their OTPs, campaigns and conversations on Zixflow. Here is what changed after they switched.
2.3X
Faster delivery
Zixflow has been a game-changer for us! With its Smart API automated fallback, we recovered 77.09% of failed messages effortlessly. Autopilot optimized everything while keeping costs low. More OTPs delivered means more revenue—it's that simple!
Engineering Team
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3X
More Automated User Journeys
Zixflow has helped us bring multiple communication use cases onto a single platform. From user feedback surveys and appointment booking to service updates, office-entry workflows, and re-order engagement, we are able to manage and automate different WhatsApp journeys more efficiently. The flexibility of the platform has made it easier for our teams to build structured communication flows and deliver a smoother experience for users.
Engineering Team
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2.1X
Delivery Speed
We were losing thousands of sign-ups and sign-ins due to message failures. Zixflow's Smart Solution fixed that with intelligent fallback, instantly recovering failed messages, improving delivery rates, and cutting costs. Simple, reliable, and scalable—it just works!
Engineering Team
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1.3X
Lower Bounce Rate
We’ve worked with many CPaaS partners, but Zixflow truly stands out with its exceptional platform, high message deliverability at scale, and top-notch security. Plus, their team provides outstanding support.
Officer - IT, TJSB Bank
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