Imagine your busy business, where customers are moving around happily like worker bees. But, oh no! Your usual communication tool is acting weird. Messages get stuck, things go wrong with automation, and your usual good customer experience has a problem.
If you're using Interakt, that noise might not just be a fancy way of talking about it. While Interakt has been good for many businesses, the world of customer engagement is always changing. Sometimes even the best tools need a little friendly competition to stay on top.
That's where this list comes in, your guide to a good customer experience in 2024. Here in this blog, I listed 11 good alternatives ready to work well with Interakt.
From simple tools that do things automatically to chatbots with AI-powered wings, this list has something for your business, your budget, and how you talk to people.
Say goodbye to any problems and get ready to find a perfect alternative to keep you and your customers happy.😊
Let your business do well in the interesting world of talking to customers, even if you're not using Interakt! 🥳
If you're using Interakt, it's like having a helper for your WhatsApp business. It makes talking to your customers on WhatsApp easier and more personal. But here are the reasons to consider its alternatives:
👉🏻 If budget is a major concern, you might find more affordable alternatives with similar features or even specialized options for low-volume users.
👉🏻 Interakt primarily focuses on WhatsApp communication, which might not be ideal if you need to manage interactions across multiple channels like email, live chat, or social media and want sales engagement.
👉🏻 While Interakt offers some customization options, you might find it less flexible compared to other platforms that allow for deeper integrations and custom workflows.
👉🏻 You may find Interakt's interface slightly complex compared to other platforms, especially for smaller teams or if you are less tech-savvy.
Learn about the best Interakt alternatives that can help your business on WhatsApp. Keep reading to find the best one that will help your business grow and connect with more customers.
The first one of the best alternatives to Interakt is Zixflow. Why? Because Zixflow is your go-to solution for all your WhatsApp marketing and other needs, to help you truly stand out.
With Zixflow CRM, you get a flexible platform that empowers you to make the most of WhatsApp for successful marketing campaigns. When you seamlessly connect with the WhatsApp Cloud API, Zixflow opens up many helpful features to enhance your WhatsApp marketing efforts.
Use Zixflow’s WhatsApp features to make your marketing, sales, and support work easier. With an easy dashboard, set up and send personalized messages to individuals or groups, making everything smooth and you can send bulk messages on WhatsApp using WhatsApp Business.
Make your messages special with Zixflow. Combine WhatsApp API with Zixflow CRM for one place to manage everything, keeping track of customer contacts, preferences, and actions.
This integration helps you keep an organized customer list, know what customers like, and provide personalized experiences. Use a simple reporting system to see how well your WhatsApp efforts are going.
You can easily automate workflows to trigger actions based on specific events. For instance, set up follow-up emails when a lead hits a particular stage or generate tickets for customer support requests.
Zixflow provides omnichannel options. You can create and send targeted email campaigns to specific customer segments. Monitor email opens, clicks, and conversions to gauge the effectiveness of your campaigns.
Effortlessly reach out to customers with personalized SMS messages, whether for promotions, appointment reminders, or transactional updates. And as above mentioned connect with your customers directly through WhatsApp marketing to boost your sales and business growth. That is why Zixflow is one of the best alternatives to Interakt. You can even watch Zixflow’s overview video to get more ideas about what I explained.
Zixflow provides 3 simple pricing plans. And the best part is you can try them for free as well!
4.8 out of 5 (21 reviews) by G2
4.6 out of 5 (79 reviews) by Capterra
Are you looking for an alternative that handles all your customer communication?
Well, in this case, you can consider Helpwise.
Helpwise is a customer service platform designed to make managing all your customer communication easier and more efficient. It's like a supercharged email inbox for your team, with features that go beyond just sending and receiving messages. Here's what Helpwise offers:
👉🏻 You can manage multiple email addresses, social media messages, and even live chat conversations from one interface.
👉🏻 You can set up rules for automatic replies, ticket routing, and other repetitive tasks to save time and enhance sales efficiency.
👉🏻 Track key metrics like response times, resolution rates, and customer satisfaction to measure your team's performance.
👉🏻 Handle communication from various channels like email, social media, live chat, and even phone calls.
👉🏻 Get a 360-degree view of your customers with contact information, past interactions, and relevant notes.
Helpwise manages emails, social media, live chat, and phone calls in one platform, promoting teamwork. It offers a unified customer experience with shared inboxes and features like a knowledge base.
In contrast, Interakt focuses on WhatsApp integration and lacks extensive collaboration features, automation, and customization options provided by Helpwise.
Helpwise offers simple 3 plans:
4.5 out of 5 (161 reviews) by G2
4.7 out of 5 (27 reviews) by Capterra
MessageBird is an omnichannel communications platform, meaning it's a one-stop shop for your business to manage all your customer interactions across various channels.
Think of it as a central hub for sending and receiving messages, automating workflows, and seamlessly engaging with customers to improve relationship selling. Here is what MessageBird offers:
Imagine having one clean dashboard where all your messages from customers, whether through texts, emails, WhatsApp, or others, which are neatly organized. This inbox allows you to
Tired of repetitive tasks?
MessageBird's automation features let you set up workflows to handle common scenarios automatically, saving you time and effort.
MessageBird is a good tool that works for big and small businesses. It can talk to customers using various channels like SMS and WhatsApp.
You only pay for what you use, so it can be cheaper for different businesses. On the other hand, Interakt focuses mainly on WhatsApp, has limited automation, and might be less suitable for larger teams or high-volume communication.
Messagebird provides several different pricing options according to your country.
4.2 out of 5 (66 reviews) by G2
4.5 out of 5 (150 reviews) by Capterra
DelightChat is a customer support and WhatsApp business platform specifically designed for e-commerce businesses, particularly direct-to-consumer and Shopify stores. It aims to make customer interactions smooth and efficient. It primarily focuses on two key areas:
In this, you can handle all your customer conversations from different places like email, WhatsApp, Instagram, Messenger, and SMS, in one easy spot. Work together with your team to chat about customer stuff and fix problems quickly.
In this, you can send special offers and ads directly to your customers on WhatsApp. Make work easy by letting the system send messages to get back customers who left their carts and boost your sales.
If you're using WhatsApp, Interakt is okay, but DelightChat is a better choice for you. DelightChat has more useful features for customer service, not just on WhatsApp. It's also cheaper, especially if you talk to customers in different ways.
Plus, it's easy for your team to work together on DelightChat, making it great if you have a small team or want a simple and user-friendly platform.
DelightChat provides simple 3 plans:
Freshchat by Freshdesk, now known as Freshchat, is actually a separate platform from Freshdesk, although they are both developed by Freshworks.
Freshchat is a customer messaging platform, while Freshdesk is a helpdesk ticketing system. Here is what Freshchat provides:
You engage with your customers proactively using live chat, messaging apps, and email. AI-powered chatbots are there to handle common questions and identify potential leads. You support customers through various channels so they can reach out the way they like.
Plus, you get extra features like co-browsing, screen sharing, and video chat for more interactive conversations, and you can make your WhatsApp marketing strategy.
Freshchat does more than WhatsApp, handling live chat, email, social media, and phone calls. It's packed with features like chatbots, and AI insights, and integrates with knowledge bases and CRM.
Freshchat has scalable plans and a user-friendly interface. Interakt focuses mainly on WhatsApp, with fewer features and a potentially higher price based on usage.
Freshchat offers simple 4 plans:
4.4 out of 5 (462 reviews) by G2
4.1 out of 5 (108 reviews) by Capterra
Another alternative and competitor to Interakt is Trengo. It is a customer service platform that helps businesses manage all their communication channels from a single, unified inbox. It's like a command center for your customer interactions. Here is what Trengo offers:
Efficiently manage email and connect with customers on WhatsApp, Facebook Messenger, and more with Trengo. Provide real-time support on your website and streamline workflows for quicker assistance and you can enhance your WhatsApp marketing.
Not only this!
Trengo integrates with various tools, letting you reach customers on their preferred channels, and enhancing the overall experience. Features like live chat and proactive engagement help convert website visitors into paying customers.
Trengo, like MessageBird, is excellent for handling various tasks such as email, social media, live chat, WhatsApp, and team communication. It offers powerful automation with chatbots and AI features and offers seamless collaboration with shared inboxes.
And the best part is!
Trengo also provides customer-centric features like surveys, knowledge base integration, and satisfaction tracking, setting it apart from Interakt, which primarily focuses on WhatsApp and lacks these dedicated customer tools.
Trengo offers simple 3 plans each for 5 users:
4.4 out of 5 (177 reviews) by G2
4.4 out of 5 (21 reviews) by Capterra
If you are looking for an all-in-one customer service platform then Tidio is one of the best options.
It helps in better communication, making customers like your business more, and that can lead to more sales and growth. Here is what it offers:
With Tidio, you can chat with visitors on your website in real-time using the live chat widget, helping you answer questions and turn leads into customers.
Tidio's AI-powered chatbots handle basic inquiries, saving time for more complex issues. Manage customer support tickets from email, social media, and live chat all in one place with Tidio's helpdesk tool. Send targeted email campaigns using Tidio's email marketing features and automate the lead generation process.
Tidio has more features than Interakt, covering live chat, email marketing, chatbots, and website insights. Its pricing is usually more affordable, including a generous free plan.
Tidio's user-friendly interface is easy to navigate, while Interakt's focus on WhatsApp may require more learning.
Tidio also provides omnichannel capabilities by integrating live chat, email, and social media messaging in one platform, surpassing Interakt's primary focus on WhatsApp.
Tridio offers simple 2 plans:
4.7 out of 5 (1412 reviews) by G2
4.7 out of 5 (442 reviews) by Capterra
Wati is a conversational platform built on top of WhatsApp's Business API. It mainly empowers your business to use WhatsApp for customer engagement in many ways, like
Wati shared inbox feature allows multiple agents to seamlessly collaborate on answering your customer inquiries over WhatsApp. This means faster response times and a more efficient customer service experience.
And the best part is!
Wati AI-powered chatbots can handle basic questions and requests, freeing up human agents for more complex interactions.
Wati is like MessageBird, letting you talk to customers through various channels like email, WhatsApp, Instagram, and more in one place. Unlike Interakt, which focuses mainly on WhatsApp.
Wati aims for an easy and smooth communication experience for both you and your customers. Wati also gives you detailed data and reports, while Interakt's reporting could be more thorough.
Wati offers simple 3 plans:
4.6 out of 5 (215 reviews) by G2
4.6 out of 5 (55 reviews) by Capterra
Front helps you deal with messages from all over, emails, social media, texts, and even voice, all in one place, so you don't have to switch between different platforms.
Your team can work together on replies, assign messages to specific people, and use automation to handle regular work, saving time and simplifying your sales process. The Front gives you cool features like customer history, details from past talks, and tools to work together better.
Plus, you can see how happy customers are and how well your team is doing with analytics and reports. It's a handy tool to make your communication smoother and more effective.
If you're using Interakt, it mainly focuses on WhatsApp. However, when comparing it to Front, which handles communication from multiple channels as mentioned above.
While Interakt has collaboration tools, they are not as extensive as Front's. Additionally, Interakt's reporting capabilities are less detailed compared to Front's in-depth insights.
Front's user-friendly interface is designed for efficiency, while Interakt's interface might feel less refined, mainly for complex workflows.
Front offers simple 3 plans:
4.7 out of 5 (2008 reviews) by G2
4.5 out of 5 (259 reviews) by Capterra
Twilio Flex is like a super tool for sales and customer support, helping you manage how you talk to customers at every step. It works with lots of channels, calls, emails, chat, SMS, WhatsApp, Facebook Messenger, and more, so you can reach customers wherever they like.
The best part is that you can get one easy place to handle all this communication, making your work faster and better. Flex is all about customization, letting you make the tool look and work just how you want.
You can even check how well your contact center is doing with detailed reports. It's like having a powerful and personalized hub for all your customer interactions.
If you're using Interakt, it mainly focuses on WhatsApp but lacks the flexibility and customization options offered by Twilio Flex. Unlike Twilio Flex, which seamlessly integrates various communication channels into one platform automates your WhatsApp marketing.
While Twilio Flex is scalable for businesses of all sizes, Interakt might be less suitable for high-volume communication or rapid scaling.
Twilio Flex offers many flexible plans, so you can easily select the one you need.
4.0 out of 5 (30 reviews) by G2
5.0 out of 5 (5 reviews) by Capterra
Zoko focuses on making WhatsApp super useful for talking, marketing, and selling. It's your main hub for handling all the WhatsApp stuff, especially if you have lots of agents and teams.
Zoko goes beyond just WhatsApp, you can also manage messages from Facebook Messenger and Instagram direct messages, all in one place.
It gives you cool features like chatbots and automation to handle tasks that repeat a lot, making things work smoother. You can even send broadcasts, catalogs, and promotions right through WhatsApp. Zoko also works well with the best sales CRM software to keep track of customer info.
Zoko works seamlessly with platforms like Shopify, WooCommerce, and PrestaShop, making e-commerce a breeze. Unlike Interakt, which is more general, Zoko is tailored specifically for online businesses.
Zoko offers simple 4 plans:
4.4 out of 5 (4 reviews) by G2
So when you're deciding on alternatives to Interakt in 2024, there are 11 best choices, some free or paid. Each option has its own features.
Consider what your business needs, your budget, and the features you want. Whether you go for a free option like Zixflow or pay for something better, the main thing is to choose what suits your business goals in 2024.
If given the choice, Zixflow would be my top pick among the tools. It's an excellent freemium platform that offers a range of features, including a WhatsApp campaign builder, SMS campaigns, email creation, lead management, deal management, forms building, and other features, all conveniently available in one place. It provides a comprehensive solution that aligns with various marketing and business needs.
So you can also give it a try! Create Zixflow’s free account today and level up your business!