13 Best Zoho CRM Alternatives & Competitors in 2024

“When obstacles arise, you change your direction to reach your goal; you do not change your decision to get there.” – Zig Ziglar

Why do you need to explore alternatives?

Exploring alternatives is crucial because it allows you to find good solutions. When you have only one choice, you may miss out on potential benefits or improvements. By considering different alternatives, you can make more informed decisions and increase your chances of success.

For instance, let's say you went on vacation and stayed in a hotel, but you're not comfortable with their services. In that situation, you need to consider your requirements by discovering a better hotel that offers services that you really need.

In doing so, you can make a more satisfying choice and have a more enjoyable vacation experience.

Compare this scenario with CRM solutions. You are already using CRM software, but that is not suitable for your business operations, or else the pricing is not within your budget. In that situation, you need to switch to alternatives that fit within your requirements or preferences.

Are you searching for a fresh and exciting CRM alternative to Zoho?

You already know Zoho CRM is known for its user-friendly interface and seamless integration with other Zoho applications.

By using Zoho CRM, you can effortlessly connect your customer relationship management system with other tools like Zoho Books for accounting, Zoho Campaigns for email marketing, and Zoho Desk for customer support. It also offers comprehensive reporting and a free version for up to three uses. Zoho is a CRM used by many different businesses. It is also one of the top CRMs in real-estate known for its features such as automated lead assignment, property management, etc.

However, if you want a simpler platform interface, budget-friendly CRM, or free mass email tools, there are many tools out there beyond Zoho. I have evaluated many CRM providers and found the top competitors or alternatives for Zoho CRM. Let’s dive into detail.

Why search for Zoho CRM replacement?

Zoho CRM may not meet all your business needs, despite its many advantages. It is important to find alternatives that can meet your requirements effectively.

Every business has different expectations for CRM implementation. There are several reasons why you might need to consider an alternative to Zoho, including:

Money restrictions

One reason to seek Zoho CRM alternatives is due to pricing. If you have a tight CRM budget, consider affordable pricing options like Zixflow. Why? because it uses customer engagement to increase sales and more advantageously it comes with customization options to meet all your business needs with a comfortable budget.

Obtain return on investment

If Zoho CRM is not giving you the ROI you want, there are other options that can give you better results. To find the right alternative, you should consider the best choices available and select one that meets all your requirements.

Simple to operate

Zoho CRM is a powerful tool that offers a wide range of features to help your business manage customer relationships. However, sometimes you may find it too complex or overwhelming to use.

Fortunately, there are several user-friendly alternatives to Zoho CRM that can help simplify the process. One popular alternative is Zixflow CRM, which offers a simple and intuitive interface that is easy to navigate.

It also offers a range of features, including contact management, lead tracking, and sales pipeline management.

A drop in customer retention rate

Retaining customers is a crucial aspect of any business, as it directly impacts revenue and growth. If you notice a decline in customer retention levels, it’s essential to evaluate the lead conversion process and change the customer service approach.

Zoho CRM is a popular CRM tool that can help you manage customer interactions and improve customer retention in sales. However, if you find that Zoho CRM is not meeting your needs, it might be time to consider other options.

What to consider when looking for Zoho alternatives

If you're on the lookout for options other than Zoho, it's crucial to take into account the specific features and functionalities that align with your business requirements.

User reviews

Checking user reviews on trustworthy sites like Capterra, G2, Gartner, and GetApp can provide valuable insights and a clearer idea of the product. These sites are known for their credibility and reliability.

Ratings

One of the primary benefits of considering recommendations from previous users is the ability to gain a deeper understanding of the CRM solution’s features and functionalities.

Moreover, recommendations from previous users can provide valuable insights into the level of customer support and responsiveness of the CRM vendor.

And you can learn about the vendor’s commitment to resolving issues promptly and effectively, as well as their willingness to listen to user feedback and make necessary improvements to the software.

Pricing

When looking for alternatives to Zoho CRM, it is important to consider pricing. This is because different CRM solutions have different pricing models, and some may be more affordable than others. Additionally, some solutions may offer more features or better customer support for the same price.

It is also important to consider the scalability of the pricing model as your business grows and your CRM needs change. By carefully evaluating the pricing options of different CRM alternatives, you can ensure that you choose a solution that meets your needs and fits within your budget.

Features

To manage customer relationships easily, the CRM should have useful features like marketing campaigns, sales automation benefits, contact and lead management, account management, integrations with other apps, calendar management, and sales pipeline management.

By taking advantage of those criteria, you can find the best one that fits your requirements, budget, and everything else. No need to worry; I'm here to help you with this. I did a lot of research and compared multiple CRM solutions. Luckily there is some good CRM software out there. I think now it needs to be discussed in a little more detail with its key features and pricing plans. Let’s take a look.

The top 13 ZOHO CRM alternatives in 2024

Let’s see an overview of the Zoho CRM alternatives before jumping into detail.

Take a moment to focus on finding the best Zoho alternatives that will work best for you. Why wait, let's explore.

Zixflow

Zixflow CRM software is a convenient platform that helps you manage leads, contacts, and deals all in one place. It helps you manage sales and automate tasks. It is extremely easy to use and you can customize fields of your business needs and preferences.

Moreover, it is suitable for all sizes of industries. With Zixflow CRM, you can easily communicate with your clients through emails, SMS, and WhatsApp broadcasts and optimize sales engagement queues and workflows.

Zixflow is a simple and efficient tool for lead management. It offers a free plan with a lot of features and extraordinary functionality. It also helps you schedule appointments and keep track of your pipeline deals. By using Zixflow, you can effectively manage campaigns and enhance customer retention.

Zixflow pricing

• Free - $0 /user/month, billed annually.
• Startup - $19 /user/month, billed annually.
• Business - $49 /user/month, billed annually.
• Business Plus - $79 /user/month, billed annually.

What sets Zixflow apart as a great alternative to Zoho?

The reason to go with Zixflow over Zoho is that it is extremely easy to use and has numerous features that are helpful for you to track your deals and get insights into your sales performance efficiently. Let's see the features in detail.

Create and send engaging emails

With Zixflow you can create a personalized email template and send it to your client this will lead to increased chances of sales engagement activities. Moreover, with Zixflow you can also build your email templates as per your preference and need.

Here you can see how Zixflow grants you an email-building option. In Zixflow’s email building, you can construct the email template page of your wish.

For instance, let's say you are building an email template that needs a proper email structure, in that case, you do not need to use any other app to edit the email structure, you can use Zixflow’s email building feature. There you can add headings, images, tables, change text fonts and more.

Zixflow's AI Wizard tool allows you to generate email content by analyzing your customer type, target audience, objective, call to action and description. Moreover, it also rewrites and summarizes the text content. 

Contact management

Zixflow allows you to store your customer's information, such as name, email, phone number, address, company name, social IDs, and communication history. Most advantageously you can add new columns for your business needs and preferences. By storing such details, you can easily connect and create interactions with your customers in one place.

Track lead process

Zixflow CRM manages and tracks leads by providing a centralized database where all leads are stored and managed. It allows you to customize lead fields, and create custom lead statuses, making it easy to track leads at every stage of the pipeline. This leads to converting leads into sales.

Omnichannel support

Zixflow provides multi-channel support, where you can connect with your client via email, WhatsApp, and SMS. Engaging with your customers via different channels will increase the likelihood of customer interactions.

Let’s understand this in a better way with an example of a brand that engages with its customers via multiple channels.

Ajio is an online fashion and lifestyle platform that offers a wide range of clothing, footwear, accessories, and beauty products for men, women, and kids. It uses multiple channel tactics to engage with its customers and make them purchase their products. The same thing happens with CRM as well.

By using omnichannel-supported CRM, you can engage with your clients via different channels and provide them with exceptional service.

Analytics and Reporting

From the above picture, you can see how Zixflow provides detailed analytics through charts. There you can get a clear understanding of the sales engagement process. By getting an effective reporting and analytics vision you can enlarge communication and productivity. Most importantly know the areas for improvement.

Automate workflow

By implementing a sales process automation feature of Zixflow, you can reduce manual errors, increase efficiency, and focus on more important tasks. With Zixflow, you can streamline your tasks, such as sending emails, sending follow-up reminders, sending welcome messages, and updating customer information.

Keep your deals organized

Zixflow has a flawless interface that will help you understand and track all your deals in one place. Most importantly, it comes with custom fields with various viewing options where you can easily drag and drop the stages of work progress, know where the deal is hanging on and know the areas to improve and helps you focus on closing deals or winning more deals. 

Moreover, you can filter and sort deals as per your requirements. By sorting or filtering you can get the result that you exactly need. Furthermore, Zixflow allows you to import and export deals. By importing or exporting deals databases you can save time by managing deals all in a single place. 

Monitor activities

Zixflow CRM software is designed to track and analyze various business activities to enhance the overall performance of your company. By utilizing Zixflow, you can gain detailed insights into customer interactions, the status of working progress, and marketing campaigns.

This information can be used to identify patterns, follow-up to-do lists, and areas for improvement, allowing you to make informed decisions and optimize your business strategies.

Moreover, Zixflow enables you to track activities and enhance collaboration among team members, ultimately leading to improved efficiency and productivity.

HubSpot

HubSpot is a centralized platform that offers an all-in-one solution for you to maintain sales and marketing campaigns on a free plan and also comes with competitive prices.

It offers a range of features that simplify the process of organizing and tracking customer interactions. With HubSpot CRM, you can easily store and access customer information, track communication history, and manage deals and tasks. HubSpot provides one of the best meeting scheduler tools for streamlining the process of setting up appointments.

This software also provides insights and analytics and allows you to gain a deeper understanding of your customers and make data-driven decisions about leads and deals. HubSpot Forms, one of the tools of HubSpot, is a great tool for capturing leads which makes it a top Typeform alternative.

HubSpot pricing

• HubSpot CRM has a free plan.
• CRM Suite Starter - $45 per month billed annually.
• CRM Suite Professional - $1,600 per month billed annually.
• CRM Suite Enterprise - $5,000 per month billed annually.
• Sales Hub - $45 for 2 users per month billed annually.
• Marketing Hub - $45 per month billed annually.
• Service Hub - $45 for 2 users per month billed annually.

Why pick HubSpot CRM over Zoho CRM?

HubSpot is a good option instead of Zoho CRM if you need a cheap and easy solution. You can use the basic features for free, with no restrictions on the number of users.

HubSpot provides multi channel sales engagement features and excellent customer support and is suitable for all sizes of businesses. HubSpot’s interface is also a big advantage. It's simple design allows you to access important information when you need it. Using a hubspot vs zoho comparison, you can find out which one is better.

Pipedrive

Pipedrive CRM offers features that simplify the sales process. With Pipedrive, you can easily track and organize your leads, contacts, and deals. 

It provides a visual pipeline view, allowing you to see the progress of each deal. It also offers email integration, enabling you to communicate with your customers directly from the platform. 

Moreover, Pipedrive provides insightful analytics and reporting, giving you valuable insights into your sales performance and helps you increase sales engagement activities.

Pipedrive pricing

• Essential - $9.90 per user/month billed annually.
• Advanced - $19.90 per user/month billed annually. 
• Professional - $39.90 per user/month billed annually.
• Power - 49.90 per user/month billed annually.
• Enterprise - $59.90 per month billed annually.

Why should you choose Pipedrive over Zoho CRM?

When deciding between Pipedrive and Zoho CRM, there are a few reasons why you should use Pipedrive. It automates administrative tasks, and it has a simple and easy-to-use interface.

Pipedrive CRM gives you follow-up reminders for every task. It provides security for your data and allows you to back up regularly.

Most importantly, Pipedrive offers competitive pricing plans, making it a cost-effective choice for all sizes of industries.

Insightly

Insightly is a cloud-based CRM and project management software that offers various tools to help you manage your contacts, projects, and pipelines. It provides a complete overview of contacts, including your communication history and potential sales opportunities.

With Insightly, you can easily schedule appointments and create recurring tasks to coordinate projects and events with others. Insightly also offers file sharing and versioning, making collaboration effective and helping everyone keep track of document changes.

Insightly pricing

• Plus - $29/user/month billed annually.
• Professional - $49/user/month billed annually.
• Enterprise - $99/user/month billed annually.

Why choose Insightly instead of Zoho CRM?

One of the important reasons you can go for Insightly is that you can easily manage your contacts, leads, and projects all in one place.

It also integrates with popular apps like Gmail, Slack, Active Campaign, and QuickBooks. You can also customize your dashboard, and Insightly comes with affordable pricing plans for all sizes of businesses.

This platform has workflow automation with multi-step processes. You can automatically send emails, enter data, and more.

EngageBay

EngageBay  provides a range of advanced tools and functionalities to enhance the efficiency and effectiveness of sales and marketing processes.

With its workflow automation capabilities, you can streamline repetitive tasks and create customized workflows to automate various stages of the customer journey. Additionally, its email marketing features also make it one of the top Constant Contact alternative.

This not only saves time but also ensures consistency and accuracy in executing sales and marketing activities and simplifies your sales process. EngageBay is also a good alternative to Attio CRM.

EngageBay Pricing

• Basic - $12.74 per user/month
• Growth - $ 42.49 per user/month
• Pro - $84.99 per user/month

Why do you need to choose EngageBay CRM over Zoho CRM? 

One of the most significant advantages of choosing EngageBay is that you can send personalized email campaigns to target specific segments of your audience.

With its intuitive drag-and-drop email builder, you can easily design visually appealing emails without any coding knowledge.

Contact management is another key aspect of EngageBay's CRM solution. You can store and organize all your contacts in a centralized database, making it easy to access and update customer information.

Salesforce

Salesforce CRM offers a wide range of features and functionalities that make it an essential tool for your business. One of its key benefits is its ability to centralize customer information, allowing you to view your customers

This includes contact details, communication history, purchase history, and any other relevant data. 

Salesforce Pricing

• Starter - $25/user/month (billed annually)
• Professional - $80/user/month (billed annually)
• Enterprise - $165/user/month (billed annually)
• Unlimited - $330/user/month ( billed annually)

Why do you need to choose Salesforce CRM instead of Zoho CRM?

The reason for choosing Salesforce over Zoho is that it has the feature of storing customer information. Salesforce CRM also provides powerful analytics capabilities.

You can use this data to gain insights into customer behavior, preferences, and trends. By analyzing this data, you can make informed decisions about your marketing strategies, product offerings, and customer service initiatives. If you’re confused which one to choose between Zoho vs Salesforce vs HubSpot, then don’t worry because we have made a comprehensive difference between the three for you to check out.

Agile CRM

Agile CRM is best for streamlining your business operations and improving efficiency. The productive solutions offered by Agile CRM include task management, calendar integration, email tracking, project management, and collaboration tools.

These features allow you to stay organized and ensure that tasks are completed on time and improve the sales process.

Agile CRM integrates with popular applications such as Gmail, Outlook, and Google Calendar, making it easy to sync your data and streamline your workflow.

Agile pricing

• Agile CRM offers a free version
• Starter plan is $9.99 per user per month billed annually
• Regular plan is $39.99 per user per month billed annually
• Enterprise plan is $64.99 per user per month billed annually

Why pick Agile CRM rather than Zoho CRM?

One of the standout reasons for choosing Agile CRM over Zoho CRM is its automation capabilities. It automates repetitive tasks, such as sending follow-up emails or assigning tasks to team members. This can save you time and improve efficiency.

Another advantage of Agile CRM is its pricing. It offers a free plan for up to 10 users, which includes basic features such as contact management.

In terms of service, Agile CRM provides a helpdesk ticketing system, live chat support, and customer support automation. This enables you to provide excellent customer service and resolve issues quickly and efficiently.

For marketing, Agile CRM offers email marketing, social media integration, and marketing automation. You can create personalized email campaigns, track customer interactions on social media, and automate marketing processes to save time and effort.

BIGContacts

BIGContacts is a highly rated CRM solution known for its user-friendly design and ability to be customized. It can be easily adjusted to fit your current business procedures and can be integrated with popular tools such as Office 365, Quickbooks, Skype, and more. 

BIGContacts pricing

• Big- $5/user/month
• Bigger- $15/user/month
• Biggest- $25/user/month
• Enterprise- Custom pricing

Why choose BIGContacts CRM instead of Zoho CRM?

Compared to Zoho CRM, BIGContacts offers a more focused and specialized solution for contact management. While Zoho CRM provides a comprehensive suite of sales and marketing tools, BIGContacts excels in its ability to keep contact information organized and accessible and use customer engagement to increase sales.

This makes it an ideal choice for your business to maintain strong relationships with your clients and customers.

Furthermore, BIGContacts offers the convenience of being accessible from anywhere. With its cloud-based platform, you can access your contact information and CRM tools from any device with an internet connection.

This means that whether you're in the office, on the go, or working remotely, you can always stay connected and have all the information you need at your fingertips.

Apptivo

Apptivo offers a range of business applications, including CRM software, to help manage sales, projects, contracts, and supply chains.

Sales teams can benefit from tools such as sales monitoring, planning, and lead capture. Apptivo also offers sales planning tools that assist you in creating and executing effective sales strategies.

With features like territory management, sales forecasting, and goal setting, sales teams can align their efforts with organizational objectives and optimize the sales process.

Apptivo pricing

• Lite - $8/month/user/billed annually.
• Premium - $12/month/user/billed annually.
• Ultimate - $20/month/user/billed annually.
• Enterprise - Contact the sales team.

Why pick Apptivo rather than Zoho CRM?

One of the key benefits of choosing Apptivo over Zoho is that it has the ability to empower sales teams with the necessary tools to enhance their performance and drive revenue growth.

Sales monitoring capabilities allow your teams to track and analyze sales activities, providing valuable insights into customer behavior, sales trends, and performance metrics.

This data-driven approach enables you to make informed decisions and implement sales engagement strategies that maximize sales effectiveness.

Lead capture is another crucial aspect of Apptivo's sales tools. By providing you with lead management capabilities, Apptivo enables you to capture, track, and nurture leads throughout the sales cycle.

This ensures that no potential opportunity is missed and allows for personalized and targeted communication with prospects, increasing the chances of conversion.

Bitrix24

The Bitrix24 CRM tool has features for tracking sales, managing tasks, automating marketing, and telemarketing. Britix24 is the best choice of sales CRM for small business owners or a beginner in learning the basic elements of CRM.

Bitrix24 also makes internal collaboration easier. You can use this tool to create a customized workflow, manage tasks and documents, and schedule meetings. If you’re in consulting services, then Bitrix24 is a great option since it is a renowned CRM among consultants.

Bitrix24 pricing

• Bitrix24 has a free unlimited plan with unlimited users.
• Basic plan - Rs.1590 for 5 users per month billed annually.
• Standard plan - Rs.3990 for 50 users per month billed annually.
• Professional plan - Rs.7990 for unlimited users per month billed annually.
• Enterprise- Rs.15990 for 250 users per month billed annually.

Why can you use Bitrix24 CRM instead of Zoho CRM?

Bitrix24 CRM is a well-liked alternative to Zoho CRM software if you require a free solution. It offers a free plan with unlimited users and also provides a platform for handling tasks and documents, allowing you to easily assign and track tasks, collaborate on projects, and store and share important files.

This eliminates the need for multiple tools and platforms, simplifies the workflow, and enhances communication within the organization.

Furthermore, Bitrix24 includes a scheduling feature that enables you to plan and organize effective sales meetings, ensuring that everyone is on the same page and maximizing productivity.

With the ability to send invitations, set reminders, and manage attendees, scheduling becomes effortless and efficient.

Zendesk Sell

Zendesk Sell is a cloud-based sales CRM solution and one of the best alternatives to Salesforce CRM, that offers a range of features to help sales teams be more productive and efficient. Zendesk Sell is a sales CRM software that provides several tools to manage your sales pipeline, track leads and deals, and collaborate with your team members. The solution also offers a range of reporting and analytics tools, allowing you to gain insights into your sales performance.

Zendesk Sell integrates with a range of other tools, including email, calendar, and social media platforms, making it easy to stay connected with your customers and prospects and increasing the probability of sales engagement. 

Zendesk Sell pricing

• Sell Team- $19/agent/month/billed annually.
• Sell Growth- $55/agent/month/billed annually.
• Sell Professional- $115/agent/month/billed annually.
• Enterprise- $169/user/month/annually.

Why choose Zendezk Sell instead of Zoho CRM?

If you want a sales CRM solution that can help your sales team be more productive and make more money, consider using Zendesk Sell over Zoho.

This CRM solution puts all the important information in one place, making it easier for your sales team to turn potential customers into actual customers. Zendesk Sell also helps keep track of phone calls, emails, and predictions.

You can also personalize the dashboards, manage the sales process, and see the data in a way that helps you make smarter choices.

LeadSquared

LeadSquared is a cloud-based CRM software that is designed to help you manage sales and marketing processes. It is known for its powerful lead management capabilities, which allow you to capture, track, and nurture leads throughout the sales funnel.

The software also offers advanced sales process automation features, such as lead scoring, pipeline management, and deal tracking, which help you streamline your sales process and close more deals.

LeadSquared pricing

• Lite - Rs.1250/user/month/billed annually.
• Pro - Rs.2500/user/month/billed annually.
• Super - Rs.5000/user/month/billed annually.

Why do you need to pick LeadSquared CRM rather than Zoho CRM?

One of the significant reasons to choose LeadSquared over Zoho is that it offers a wide range of integrations with other popular business tools, such as Zapier, Salesforce, and Google Analytics.

This makes it easy for you to connect LeadSquared with your existing systems and workflows and to leverage the full power of your data to drive growth and success. And also, it has a very user-friendly interface and is flexible for all sizes of industries.

In addition to its being an effective sales management CRM platform, LeadSquared also offers strong marketing automation capabilities, including email marketing, landing page creation, stage pipeline stages and social media integration.

These features enable you to create targeted marketing campaigns that engage and convert leads into customers.

Nimble

Nimble is a great tool for creating detailed profiles of your contacts by gathering information from various sources, like Gmail and social media. It also updates data automatically, so you don't miss any important information.

Moreover, it offers a custom sales pipeline to help you manage your sales process better and integrates with Office 365 and GSuite. This also makes it one of the best CRMs for accountants working in the banking industry and accounting firms.

It helps you manage your data in one place and makes communication within your team easier. You can use it to improve your sales process and track your team's progress. Other than Zoho, Nimble is also a great CRM alternative to Folk software.

Nimble pricing

• Price starts from $24.90/user/month/billed annually.

Why choose Nimble CRM instead of Zoho CRM?

One of the most significant advantages of choosing Nimble CRM is that it provides prospect-finding capabilities and gives valuable insights and information about your potential customers.

With this feature, you can gather data on a prospect's social media activity, interests, and engagement, allowing you to modify your approach and messaging to better respond.

Furthermore, Nimble's mobile app ensures that you can stay connected and organized even when you're away from your desk. You can access your contacts, communication history, and important notes from anywhere, enabling you to respond promptly to inquiries and stay on top of your sales pipeline management practices.

Expand business growth with the best CRM solution

According to the survey, implementing a CRM software system has the potential to yield a remarkable return on investment, surpassing an impressive 245%.

While finding the best CRM tool for your business requires you to carefully consider your specific needs and goals, you can do that by analyzing the size of your business and the number of users who will be accessing the CRM tool.

Some tools are better suited for small businesses with a limited number of users, while others are designed for large enterprises with more complex needs. Most importantly, consider the specific features that are crucial to your business.

For example, if you need to track sales leads and opportunities, you may want a CRM tool with strong sales automation features. If you need to manage customer support tickets, you may want a CRM tool with strong customer service capabilities.

Furthermore, integration and pricing are most important. It needs to specifically fit your preferences and budget.

Here we discussed many options that are the best alternatives to Zoho CRM. Now you have a lot of options on your plate. But it's your time to choose the most suitable one to achieve real outcomes.

Based on my extensive research and discussions, going with Zixflow is the ideal solution. Why? Because it is extremely easy to use and provides excellent stats and reports of your performance. Most advantageously, it comes with a free trial. 

So why wait? Utilize it right away by signing up with Zixflow. 

Thank me later because you are gonna love the tool!