13 Best Twilio Alternatives & Competitors You Should Try in 2024 [Free + Paid]

In a world where communication is the cornerstone of our daily lives, the right alternative can make all the difference. Having the right alternative can really make a big difference. 

Imagine you're a go-getter entrepreneur or an experienced developer, excited to connect people and improve workflow. 

But confused, right? Choosing the right communication Twilio alternative for your business can take time and effort for you. Worry not! I’m here to help you out.

While Twilio is a popular option, it’s not the only tool in the communication game. Several Twilio alternatives offer even better functionalities, some with free and attractive pricing plans. 

Let's start with the basics and explore 11 of the best Twilio alternatives and competitors you should consider in 2024.

What is Twilio and why consider its alternatives?

Twilio is a popular tool that helps businesses add cool communication stuff like voice, messages, and video to their apps. It has a strong API, works worldwide, and can handle lots of users, making it a top choice for many. But, like anything, it has some not-so-great parts that make people look for other options.

Here's why you might want to check out other tools:

• Twilio's price seems good at first, but if you use it a lot, it can get expensive. Other tools might give you a better deal or include more things in one package.
• Twilio's tech is powerful but a bit tricky to learn. If you just need simple stuff, there are easier tools out there that won't make your head spin.
• Twilio has lots of features, but it might not have exactly what you need. Other tools might focus on specific things like messaging or video and do it even better.
• Following rules, especially for SMS marketing, can be tough with Twilio. Some alternatives to make it simpler by including these rules in their systems 

So, even though Twilio is like a superhero for communication, it's best to consider its best alternatives that suit your business needs better!

List of the 11 best Twilio alternatives and competitors you should try

You and others like you wanting more choices, advanced features, with good prices have led to a bunch of alternatives. These alternatives are made to fit what you specifically need.

Below I have mentioned a list of the 11 best Twilio alternatives that you can find best for your business requirements.

Zixflow

Zixflow is an AI-powder CRM software that helps you streamline your sales processes, communicate with customers, and improve customer relationships. Zixflow is a powerful and freemium alternative to Twilio that offers a wider range of features and greater flexibility. 

Let's take a closer look at what Zixflow offers

Run extensive marketing campaigns using WhatsApp, SMS, and email through Zixflow. The platform offers detailed campaign performance reports, helping you to refine and optimize marketing strategies for the best results.

Zixflow prioritizes the security and organization of your customer data, offering customizable segmentation for leads and deals. This ensures a neat and easily accessible database, enhancing overall efficiency.

Not only this! 

Customize your dashboard according to your preferences, adding essential elements for efficient tracking and seamless transitions between different views. This feature facilitates personalized and streamlined management.

Zixflow uses AI to generate engaging messages, improving your conversations with leads and bringing a personalized touch to your interactions, ultimately enhancing customer engagement.

Enjoy a high level of customization with Zixflow, enabling the creation of lists, sending personalized messages, and making special collections, providing a unique and customizable experience.

Zixflow consolidates comprehensive customer details into one accessible place, providing a tabular view of contact information, and swift options for scheduling calls or emails. This feature simplifies and expedites customer management tasks for increased efficiency.

Utilize Zixflow's user-friendly forms on your website to streamline lead generation, making it effortless to capture new potential customers. This feature helps in expanding your customer base with ease.

Efficiently manage emails with Zixflow, ensuring authenticity through email address validation. The platform also provides the simultaneous sending of multiple emails, enhancing your email marketing capabilities.

Not only this!

Zixflow runs your workflow with ready-to-use templates, saving valuable time during setup. This allows you to dedicate more attention to your business prospects and less on initial configuration.

And the best part is!

Zixflow enables the creation and management of pipelines with ease. Effortlessly rename, connect, and execute various tasks without operational challenges, ensuring a smooth workflow process. These amazing features combined with CRM best practices help businesses gain an edge over their competitors.

Zixflow’s pricing plans

For marketing:

• Free - supports email and SMS marketing based on a pay-per-use campaign wallet. 
• Starter - costs $39/month, billed annually.
• Growth - starts at $74/month, billed annually.
• Enterprise - priced at $159/month, billed annually.

For XCRM: 

• Starter - $59/month for 3 users, billed annually.
• Growth - $129/month for 3 users, billed annually.
• Enterprise - $249/month for 3 users, billed annually. 

For One (Marketing + XCRM):

• Starter - $79/month for 3 users, billed annually.
• Growth - $139/month for 3 users, billed annually.
• Enterprise - $299/month for 3 users, billed annually.

Rating & reviews 

4.8 out of 5 (17 reviews) by G2

4.6 out of 5 (79 reviews) by Capterra

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Plivo

Plivo is a cloud-based Communications Platform as a Service (CPaaS) that helps businesses add communication features like voice calls, text messages, and other functions into their applications using its web service APIs. Think of it as your toolbox to easily build communication functionalities into your apps, without needing to manage the complex framework of traditional telephony systems. We also suggest you take Plivo’s top alternatives into account while choosing the best platform for your business.

Here are some key features of Plivo:

• Plivo provides APIs for making and receiving phone calls, sending and receiving text messages, and managing voicemail and call recordings.
• Connect your VoIP system to Plivo's network for high-quality and reliable calling.
• Plivo has relationships with over 1600 carrier networks in 195 countries, so you can reach your customers around the world and simplify your sales process.
• Plivo's platform is designed to handle large volumes of traffic, so you can scale your communications as your business grows.
• Plivo takes security seriously and is compliant with industry standards like PCI DSS and HIPAA.
• Plivo's APIs are well-documented and easy to use, even if you are new to communications programming.

Pricing plans

• Free - $0 /user/month, billed annually.
• Priority - $250 /user/month, billed annually.
• Business - $750 /user/month, billed annually.
• Personalized - $2500 /user/month, billed annually.

Rating & reviews 

4.5 out of 5 (720 reviews) by G2

4.3 out of 5 (85 reviews) by Capterra

Vonage

Vonage is a global leader in business communications, offering a variety of unified communications solutions under the Vonage Business Communications (VBC) umbrella. These solutions utilize Voice over Internet Protocol (VoIP) technology, allowing you to make and receive calls, and send and receive texts, all through a single platform. Vonage’s robust features also make it one of the best alternative to MSG91 platform. If you still think there might be better platforms having the same capabilities as Vonage, then we suggest you check out the best Vonage alternatives for exploring more options.

Here are some key features of Vonage:

• Get business phone numbers from over 65 countries to maintain a local presence.
• Manage calls efficiently with call forwarding, voicemail, and personalized greetings.
• Enjoy clear, high-quality calls with colleagues and clients around the world.
• Utilize features like call recording, transcription, and analytics to improve communication effectiveness and handle your remote sales team.
• Hold seamless video meetings with internal and external participants directly from your device.
• Connect Vonage seamlessly with your existing business software for a streamlined workflow.
• Access all your communication features on the go from your smartphone or tablet.

Pricing plans

Vonage plans according to the 2 employees in your company and their plans vary according to the number of employees in your company. 

• Mobile - $13.99 /user/month, per line.
• Premium - $20.99 /user/month, per line.
• Advanced - $27.99 /user/month, per line

Rating & reviews 

4.8 out of 5 (437 reviews) by G2

4.1 out of 5 (303 reviews) by Capterra

Sinch

Sinch is a communications platform as a service (CPaaS) provider that helps businesses connect with their customers through various channels, including messaging, voice, and email. It's essentially a one-stop shop for all your communication needs, to manage and streamline customer interactions.

Here are some key features of the Sinch that make it the best alternative to Twilio:

• Reach your customers on their preferred channels, whether it's SMS, WhatsApp, Facebook Messenger, Viber, Telegram, email, or voice calls. This omnichannel approach ensures you never miss a beat in your customer communication. 
• Sinch's platform is built to handle large volumes of traffic, so you can be confident that your communications will always be delivered, even during peak times, and automate the lead generation procedure.
• Sinch takes data security and privacy seriously, adhering to the strictest industry standards and regulations.
• Sinch provides a variety of developer-friendly tools and APIs that make it easy to integrate their communication features into your existing applications and workflows.
• Sinch offers a range of advanced features like chatbots, video calls, two-factor authentication, and more, to help you take your customer interactions to the next level.

Pricing plans

Sinch provides different plans upon request as per your business needs such as messaging, voice, and email. 

Rating & reviews 

4.0 out of 5 (28 reviews) by G2

MessageBird

MessageBird is another best alternative to Twilio. It is a platform that helps businesses of all sizes streamline their communication with customers across various channels. 

Let’s see its key features.

• Communicate with your customers across multiple channels, including SMS, email, WhatsApp, WeChat, Messenger, Instagram, voice calls, and push notifications. This allows you to reach your customers wherever they are and on their preferred platform.
• Build automated workflows to handle routine tasks, such as sending appointment reminders, collecting feedback, and qualifying leads. This can save your time and money, and improve the efficiency of your communication.
• Use personalization tags to insert customer names, locations, and other relevant information into your messages. This makes your communication more personal and relevant to each customer.
• MessageBird is easy to use, even for non-technical users. The platform has a drag-and-drop interface that makes it simple to build workflows and automation.
• MessageBird can handle large volumes of messages, so it can grow with your business and automate your sales process.

Pricing plans

MessageBird has many flexible plans according to the different countries, so you can select as per your needs.

Rating & reviews 

4.2 out of 5 (66 reviews) by G2

4.5 out of 5 (150 reviews) by Capterra

Telnyx

Telnyx is a cloud-based communications platform that provides APIs for developers and businesses to integrate voice, messaging, and fax features into their applications. Their main focus is on simplifying and streamlining communication workflows. Other than twilio, Telnyx is also one of the best alternatives to Karix.

Here are some key features of Telnyx:

• Make and receive phone calls, build IVR (Interactive Voice Response) systems, and manage call forwarding and recording.
• Send and receive SMS messages globally, create chatbots, and schedule automated messaging campaigns.
• A centralized portal for managing all your Telnyx communication features, including account settings, usage analysis, and API keys.
• Well-documented APIs with robust libraries for various programming languages, making integration easy.

Pricing plans

• Messaging - Starts at $0.004 to send and receive a message.
• Voice - Starts at $0.005 per minute.
• Numbers - Starts at $1.00 per number.
• Video - Starts at $0.002 per minute.
• Identity - Starts at $0.003 per query.
• Fax - Starts at $0.005 per page.
• IoT - Starts at $0.0125 per MB.
• Networking - Starts at $100 per AWS 50Mbps.
• Computer -  Starts at $0.006 per GB.

Rating & reviews 

4.7 out of 5 (348 reviews) by G2

4.7 out of 5 (48 reviews) by Capterra

Bandwidth

Bandwidth offers you a cloud-based communications platform as a service, providing APIs for your business to seamlessly integrate voice, messaging, and 911 services into your applications. With Bandwidth, you can enhance your applications with features such as phone calls, text messages, and emergency calls without the need to develop and manage your own communications infrastructure.

Here are some of the key features of the Bandwidth platform:

• The Bandwidth voice API allows you to add voice calling to your applications. This includes features like making and receiving calls, recording calls, and sending and receiving faxes.
• The Bandwidth messaging API allows you to add text messaging to your applications. This includes features like sending and receiving text messages, sending multimedia messages, and managing group chats, and boosting growth with the sales process. 
• The Bandwidth 911 API allows you to add 911 calling to your applications. This ensures that you can always reach emergency services, even if they are using a VoIP application. 
• The Bandwidth platform is highly scalable, so you can easily add or remove features as needed.

Pricing plans

Bandwidth provides different plans as per your business needs such as voice API, messaging API, and authentication API. 

Rating & reviews 

4.5 out of 5 (328 reviews) by G2

4.6 out of 5 (128 reviews) by Capterra

Zendesk Sunshine

Zendesk Sunshine is the foundation of the Zendesk customer service platform, designed to help you create seamless and personalized customer experiences. If you’re a 360dialog user looking for another WhatsApp marketing platform, then Zendesk sunshine is a great 360dialog alternative that you can consider. It's an open, flexible, and scalable platform that provides several key features:

• Connects your entire tech stack, WhatsApp marketing tools, e-commerce platforms, etc. to give you a single, 360-degree view of each customer for your business growth.
• Unifies data from all sources to generate actionable insights, predict customer behavior, and personalize interactions.
• Empower you to customize the platform and automate workflows without extensive coding.
• Customize the agent workspace, build custom apps, and create unique conversational experiences for each customer.
• Expand your capabilities with a vast marketplace of pre-built integrations and custom apps.

Pricing plans

• Basic - $19 /user/month, billed annually.
• Suit Team - $55 /user/month, billed annually.
• Suit Growth - $89 /user/month, billed annually.
• Suit Professional - $115 /user/month, billed annually.
• Suit Enterprise - Upon request.

Rating & reviews 

4.1 out of 5 (40 reviews) by G2

3.0 out of 5 (2 reviews) by Capterra

Infobip

Infobip is a global leader in omnichannel engagement, providing a wide range of messaging channels, tools, and solutions for businesses to connect with their customers in a personalized and meaningful way. Infobip is not only a great Twilio alternative but is one of the highly-rated AiSensy alternative as well. Here are some of Infobip's key features:

• Infobip supports a wide range of communication channels, including SMS, email, push notifications, Viber, WhatsApp, Facebook Messenger, voice calls, and more. This allows you to reach your customers on the channels they prefer.
• Infobip offers a variety of tools and solutions to help you engage with your customers in a meaningful way  and deal management. These include solutions for CRM, marketing automation, and chatbot development. 
• Infobip takes security and compliance very seriously. They have a robust security infrastructure and are compliant with all major data privacy regulations.

Pricing plans

Infobip provides a pricing plan upon request. 

Rating & reviews 

4.4 out of 5 (53 reviews) by G2

4.6 out of 5 (13 reviews) by Capterra

Amazon Pinpoint

Another alternative to Twilio is Amazon Pinpoint, a multi-channel marketing platform that allows you to engage with your customers across various channels, including push notifications, SMS text messages, email, and voice messages. 

Here are some key features of Amazon Pinpoint:

• Group your customers into segments based on their demographics, interests, and behavior. This allows you to send targeted messages that are more likely to resonate with each segment.
• Create and manage multi-channel campaigns that deliver the right message to the right customer at the right time.
• Track the performance of your campaigns and journeys in real time and make adjustments as needed.
• Test different versions of your messages to see which ones perform best and improve sales performance.
• Amazon Pinpoint integrates with a variety of other AWS services, such as Amazon S3, Amazon DynamoDB, and Amazon SNS, to make it easy to manage your customer data and send targeted messages.

Pricing plans

Amazon Pinpoint provides different plans as per your business requirements such as email, in-app messaging, push notifications, SMS, and voice messages. 

Rating & reviews 

4.2 out of 5 (43 reviews) by G2

4.5 out of 5 (22 reviews) by Capterra

Google Cloud Communications

Google Cloud Communications, formerly known as Dialogflow and AI Platform Telephony, is a suite of cloud-based communication tools and services that enable businesses to build and deploy interactive voice and messaging applications. It includes a variety of features, such as:

• Google Cloud Communications allows you to create chatbots and virtual assistants that can understand and respond to natural language conversations.
• Text-to-speech (TTS) and speech-to-text (STT) features allow you to convert text to speech and speech to text, respectively. This can be used to create interactive voice applications, such as IVRs (interactive voice response) systems.
• Google Cloud Communications integrates with a variety of telephony providers, so you can use it to power your existing phone systems or create new ones.
• Google Cloud Communications provides a variety of analytics and reporting tools, so you can track the performance of your communication applications.

Pricing plans

Google Cloud Communications provides $300 free credits with 20 plus free products. 

Rating & reviews 

4.4 out of 5 (101 reviews) by G2

4.4 out of 5 (27 reviews) by Capterra

Podium

Podium is a robust business messaging platform & great alternative to Twilio. Podium is an AI-driven lead conversion platform that transforms how you engage with potential customers. By integrating various communication channels like phone, text, online chat, and social messaging, Podium provides you with a unified solution for managing and nurturing your leads.

Its advanced AI features allow for automated responses, personalized messaging, and intelligent routing, ensuring that every lead is handled promptly and effectively. With capabilities like SMS messaging and website chat, this powerful tool empowers you to convert more leads into loyal customers and drive significant growth for your business.

Rating & reviews 

4.6 out of 5 (1667 reviews) by G2.

4.3 out of 5 (506 reviews) by Capterra.

Pricing plans

If you’re looking into Podium, there are three pricing options available. The core plan costs $399 per month (billed annually) and includes essential AI features for quicker lead responses. For more value, the pro plan is $599 per month (billed annually) and offers advanced AI and automation to enhance lead conversion. For businesses with complex workflows, the signature plan allows for a custom plan, with pricing provided upon request.

Wati

Wati is a WhatsApp API platform that helps you connect with your customers through WhatsApp messaging. With its user-friendly interface, you can easily manage conversations, send automated messages, and track customer interactions. 

Its key features include convenient conversation management, allowing you to reply to messages and keep track of conversation history. You can automate messaging for tasks like sending welcome notes, order confirmations, and marketing campaigns.

Wati also enables you to segment your customers based on criteria such as location and interests, allowing for more targeted communication. 

Plus, Wati integrates seamlessly with popular CRM and ecommerce platforms, supports multiple agents for efficient responses, and ensures compliance with WhatsApp Business API policies, providing a secure and reliable communication platform for your business.

Rating & reviews 

4.6 out of 5 (279 reviews) by G2.

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4.6 out of 5 (123 reviews) by Capterra.

Pricing plans

Wati offers three pricing plans: the Growth plan at ₹1,999 per month for 5 users, the Pro plan at ₹4,499 per month for 5 users, and the Business plan at ₹13,499 per month for 5 users, all billed annually. 

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Select the right Twilio alternative that perfectly fits your requirements

In the big world of communication tools, Twilio is known, but now there are better alternatives available. You have 11 other options, each with its own features, prices, and reach. It's like a box of choices waiting for you to check out. So, when picking what's right for your business from those mentioned above 11 best Twilio alternatives, take your time. 

You have numerous alternatives to look at and find the perfect fit for your needs. Some are cheap, some can provide customized plans for you, and others have special features. 

But in the options, ZixFlow stands out. It's user-friendly, has useful features, and doesn't cost. So, when you're deciding, think about ZixFlow, it could be just what you need to make your communication better and help your business move ahead.

So why delay? Book Zixflow’s free demo today to learn more about it.

Frequently asked questions

To provide further clarity, I’ve compiled answers to frequently asked questions about Twilio alternatives, guiding you in your decision-making process.

Why consider alternatives to Twilio?

There are several reasons to look for alternatives to Twilio. First, cost is important, Twilio might be too expensive for some businesses. Then, there are feature limitations, Twilio may only offer some of the tools you need. Reliability is also a concern, you want a stable platform that works well. 

Some businesses have specific needs that Twilio might need to meet, so they need a different solution. Lastly, finding a provider that matches your company's culture and values is important. Considering these factors can help you find a better fit for your communication needs.

Is there a Twilio alternative that focuses on WhatsApp messaging? 

Yes, platforms like Zixflow and MessageBird specialize in WhatsApp Business API integration, offering features specifically designed for WhatsApp messaging.

What should I think about when looking for Twilio alternatives?

When looking for alternatives to Twilio, keep these factors in mind:

• Pricing models that fit your budget.
• A feature set that meets your needs.
• The ease of use of the API for easier integration.
• Scalability to grow with your business.
• Reliability and uptime for consistent performance.
• Global reach for connecting with customers worldwide.
• Customer support for assistance when needed.

These factors will help you find the right option.

Are there any alternatives that offer a free tier for testing?

Yes, some competitors like Zixflow offer a free 7-day trial, allowing you to test their services before committing.

Do Twilio competitors offer omnichannel messaging solutions?

Yes, platforms like Zixflow & Sinch offer omni-channel messaging capabilities, allowing your business to communicate with customers across various channels, including SMS, email, and WhatsApp.