WhatsApp Business Web: How to Use It in Browser & Desktop

Running a business these days can feel like a big task. Right? Suppose you're dealing with customer questions, managing orders, and keeping up with social media. Sometimes, it can get messy, especially with all the different ways your customers contact you. 

But don't worry, there's a solution to help keep your work organized that is WhatsApp Business Web. Instead of bouncing between your phone and computer all the time, you can manage all your WhatsApp Business platform chats right from your computer’s browser. It’s a simple way to stay on top of updates and make your customers happy.

Having that said, in this blog, I will guide you through everything you need to know about using WhatsApp Business Web. I will cover the setup process in the browser & desktop to enhance your customer interactions and boost your business efficiency. 

What is WhatsApp Business Web?

As a companion to the WhatsApp Business phone app, WhatsApp Business Web allows you to access your business WhatsApp account on your computer's web browser. This enables you to send and receive messages, support you with customer engagement, increase your sales, view your chat history, and take advantage of features such as quick replies, set-away messages, and labels to streamline customer interactions, all conveniently from your desktop.

Benefits of using WhatsApp Business Web

Here are 10 key benefits of WhatsApp Business Web over the WhatsApp Business phone app:

• Easily manage your customer interactions on a larger screen, boosting your efficiency.
• Switch between tabs and apps effortlessly while handling your messages.
• Enjoy faster typing with a physical keyboard, allowing you to respond quickly.
• Access your business WhatsApp account from any computer with a web browser.
• The larger interface provides better readability for your messages and chats.
• Integrate with desktop tools seamlessly for efficient task management and simplify your sales process.
• Share screens or collaborate more effectively during your customer support sessions.
• Organize your chats efficiently with labels, improving customer management.
• Utilize the quick reply feature for fast responses to commonly asked questions.
• Keep your chats and data synced across devices for a seamless transition.

Now, let’s come to the point! 

Quick steps to use WhatsApp Business Web in the browser

Here is how you can use WhatsApp Business Web in your browser faster: 

Open a web browser

You can use any commonly used web browser such as Chrome, Firefox, Opera, Safari, or Edge, to access WhatsApp Business Web.

Go to WhatsApp Web

Now, paste “web.whatsapp.com” into the address bar of your chosen web browser, and hit Enter. 

This will take you to the WhatsApp Web page where you'll see a QR code displayed.

Launch WhatsApp Business on your phone

Setup your WhatsApp Business account properly on your phone then open the WhatsApp Business app on your smartphone. You can also convert your personal account into WhatsApp Business if you wish to continue with the same number.

Access linked devices

Depending on your phone type, access the linked devices option. On an iPhone, navigate to Settings within WhatsApp Business app. On Android, tap the three dots in the top right corner to access the menu.

Link a Device

Within the settings, select “WhatsApp Web” or “Linked Devices” on Android or iPhone.

Scan the QR Code

Activate your phone's camera to scan the QR code displayed on your computer screen. Position your phone so the QR code fits within the camera viewfinder. 

After scanning the QR code, your WhatsApp Business conversations and tools will become available on your computer's web browser. From there, you can conveniently engage with your clients directly through WhatsApp Business on your computer.

Now, let’s understand how to use WhatsApp Business Web on a desktop!

Easy steps to use Web WhatsApp Business on a desktop

Here is how you can use the Web WhatsApp Business Desktop App:

Download the WhatsApp Desktop app

This step involves getting the WhatsApp Desktop app specifically designed for your computer's operating system.

If you are a Windows user open the Microsoft Store app pre-installed on your Windows. Search for “WhatsApp” and click “Get” to download and install the app.

But If you are a Mac user go to the official WhatsApp website. There, you'll find a download section for Mac devices. Click the download button and follow the on-screen instructions to install the app.

Open the WhatsApp Business app on your phone

This ensures you have the WhatsApp Business app running on the phone number you want to use for your business communication. Make sure you're logged in to the correct account.

Access settings in the WhatsApp Business app

If you have an Android device then tap the three dots but if you are an iPhone user then go to the settings option located in the bottom right corner of the app to access its menu.

Select the “Linked devices” (or “WhatsApp Web/Desktop”)

Within the menu you opened in step 3, look for an option labeled “Linked devices” or “WhatsApp Web/Desktop”. This section deals with connecting your phone's WhatsApp Business account to other devices like your computer.

Tap “Link a Device”

Selecting “Link a Device” initiates the process of linking your phone to the WhatsApp Desktop app. Your phone’s camera will automatically activate, preparing to scan a QR code.

Scan the QR code on your computer screen

Open the WhatsApp Desktop app you downloaded earlier on your computer. Select the “get started” option then you’ll see a QR code displayed on the main screen. This unique code acts like a key that allows your phone to connect to your computer’s WhatsApp Desktop app.

Simply point your phone’s camera at the QR code on your computer screen, lining it up within the frame displayed on your phone.

Access WhatsApp Business on your desktop 

Once your phone’s camera successfully scans the QR code, the connection will be established. Your WhatsApp Business chats, contacts, and message history will then be displayed on the WhatsApp Desktop app on your computer.

You can now send and receive messages, share files, and manage your business communication directly from your computer’s larger screen.

Effortlessly set up WhatsApp Business Web in your browser & desktop to improve your business communication

So that’s it! You can now utilize WhatsApp Business Web on your browser or desktop to streamline your communication and task management. Also, you can reply to messages, share photos, and manage everything with a larger screen. 

But, if you're also looking to take your WhatsApp Business to the next level, you must check out Zixflow. It helps you multitask better, keeps your chats neat, and streamlines your business operations.

Here is how! Zixflow brings all your WhatsApp chats into one inbox, making it easy to manage your conversations from a single place. You can respond to messages, keep track of discussions, enhance the sales process, and handle everything effortlessly with its user-friendly dashboard.

Crafting engaging WhatsApp marketing campaigns is simple with Zixflow's drag-and-drop campaign builder. You can create automated message flows, customize WhatsApp business greeting messages, and schedule broadcasts to connect with your audience at the right time.

Also, forget about sending individual messages. With Zixflow, you can organize your contacts into segments and send targeted messages to specific groups, whether it's announcing a flash sale or sharing updates with your customers. Plus, Zixflow's integration with the  WhatsApp Business API automates tasks like welcome messages and order confirmations, saving you time and improving customer service.

So what are you waiting for? Create your Zixflow free account to transform all your WhatsApp needs from a messaging tool to a powerful customer engagement platform.