Away Message for WhatsApp Business: How to Set Up & Use It

Imagine you're handling tasks on your WhatsApp Business account, but you can't respond to every message right away. That's where WhatsApp Business's Away message comes in. It's like setting up a virtual assistant to let your customers know you're temporarily unavailable. 

But you are feeling a bit puzzled, correct? Not sure how to set it up and make the most of it? 

Don't worry! I've got you covered with simple steps to understand what WhatsApp Away Messages are all about and how to set them up effortlessly. 

So come, let's explore how to activate and leverage this convenient feature within your WhatsApp Business.🤩👇🏻

What is away message in WhatsApp Business?

In WhatsApp Business, you can set up an Away message to let your customers know when you're not available to respond. It's like setting an "out-of-office" reply for your WhatsApp chat, informing customers that you've seen their message and when they can expect to hear back from you.

How to set up WhatsApp Business Away messages easily?

Before you get started, make sure you have a WhatsApp Business account set up correctly. If you haven't done this yet, don't worry! You can easily do it by following a step-by-step guide to create your WhatsApp Business account. Once your account is ready, then you can follow the below-mentioned simple steps to set up your Away message for WhatsApp Business.

Step 1: Open WhatsApp Business

Open the WhatsApp Business app on your phone.

Step 2: Access menu

Tap on the three dots in the top right corner to open the menu in Android and in iPhone/iPad open the tool option at the bottom.

Step 3: Go to business tools

Select “Business tools” and then select “Away message”.

Step 4: Select Away message

Turn on the “Send away message” toggle.

You can now edit the default Away message by tapping on it. Here, craft a message that informs people you’re unavailable and then select “OK”.

Step 5: Set the schedule

Next, tap on “Schedule” to choose when you want this message to be sent automatically to improve your customer engagement to boost sales. You have three options to choose from.

• Always send: This option sends the Away message anytime someone contacts you.
• Custom schedule: Here, you can set specific hours for the Away message to be sent.
• Outside of business hours: Select this option to send the Away message only during the times you've designated as outside your business hours in the app settings.

Step 6: Finalize the setup

Once you’ve customized your message, schedule, and recipients, simply tap “Save” on Android or “OK” on the iPhone to activate the Away message feature.🥳

Your away message will now be automatically sent to anyone who messages you while the feature is active, providing them with the information you've set and this will improve your WhatsApp marketing.

It's important to keep your internet connection active to send away messages on WhatsApp Business. If your internet is not on, you won't be able to send these messages.

10 best WhatsApp Business away message examples

Here are the 10 best WhatsApp Business away message samples for your WhatsApp Business platform you can use:

Friendly & informative

“Hello! Thanks for contacting [add your business name]. We’re not available right now but will reply within 24 hours. Meanwhile, you can find answers in our FAQ section [provide link].”

Clear & concise

“We’re offline at the moment but will be back by [add your specified time]. We’ll address your message then.”

Offer an alternative

“Thank you for reaching out! While we’re not on chat, you can reach us via email at [your email address] for urgent matters.”

Set expectations

“Hey there! We typically respond within [timeframe]. For quicker assistance, please visit our website.”

Highlight working hours

“Our team is currently off-duty. We'll be back during our regular hours: [add your time]. Feel free to browse our products online in the meantime.”

Weekend closure

“It's the weekend! We'll return to messages on Monday at [add time]. Enjoy your weekend!”

Holiday message

“Season’s greetings! We're closed today but will resume regular hours on [mention date and time]. Explore our holiday deals on our website while you wait.”

Personalized touch

“Hi [add your customer name], thanks for reaching out! I’m away at the moment but will get back to you soon.”

Offer self-service options

“We're unavailable right now, but you can find answers in our FAQ section [provide link] here] or track your order online.”

Professional & apologetic

“We apologize for the delay in response. We're currently experiencing a high message volume but we will reply as soon as possible. Thank you for your understanding.”

Streamline your communication with WhatsApp Business away messages

Hopefully, with the step-by-step guide and away message examples provided, you're now ready to set up and get the most out of away messages on WhatsApp Business. These messages offer a seamless way to handle customer inquiries, making sure they get answers and information when you're not around. By giving clear details on when you're available, other ways to contact you, and how soon you'll reply, you can improve communication and keep customers happy. 

Don’t just stop here only! If you're managing a high volume of WhatsApp communication for your business, you should consider Zixflow. With Zixflow, you get a Customer Relationship Management (CRM) platform that seamlessly integrates with WhatsApp Business and manages marketing your campaigns.

You can create campaigns and send WhatsApp bulk messages directly within Zixflow. This means you don't have to send individual messages, saving you tons of time and effort.

Plus, Zixflow provides a unified inbox for all your WhatsApp conversations. No more jumping between different chats, you can view and manage all your customer interactions from a single, streamlined interface.

But Zixflow doesn't stop at WhatsApp. You can also engage with your customers through various channels like email, SMS, WhatsApp & Zixflow Forms, offering them a truly omnichannel experience. 

So, sign up for free today to streamline your communication processes and enhance customer engagement. Zixflow is your way to all your Whatsapp business & other needs!🙌🏻🥳