Top 40 WhatsApp Business Greeting Message Examples

We all know how important first impressions are, especially for online WhatsApp businesses. Whether you're just starting a small business or you’ve been running one, getting that first greeting right is key for connecting well with your customers.

But your greeting isn't just a “hello”. It's like a virtual handshake that welcomes your customers and shows off what makes your business special.

So, if you want to make a great first impression and make sure your customers keep coming back, but you're not sure how to create those catchy greeting messages, no problem! 

In this blog, I've got you covered. Let’s first start with the basics!🤩

What exactly are WhatsApp Business greeting messages?

On WhatsApp Business Platform, WhatsApp Business greeting messages are like automated messages that businesses send when you start chatting with them on WhatsApp.

Also, greeting messages on WhatsApp Business can be different based on what you want to achieve, but they usually start with a friendly hello, share information about what the business offers, and tell you what to do next. 

These messages are super important because they set the tone for your conversation and welcome you to the business.

Advantages of WhatsApp Business greetings messages

WhatsApp Business greeting messages offer several advantages for your business. Some important advantages are listed below:

Enhances customer experience 

When you greet customers warmly and professionally, it sets a positive tone right from the start. This makes the interaction more enjoyable for your customers and simplifies your sales process.

Perceives faster responses

With an automated greeting message, your customers feel acknowledged even if a live representative isn't available immediately. This gives the impression of quicker response times, which your customers appreciate.

Improves efficiency 

By automating responses to common questions, you can handle inquiries more efficiently. This frees up your team to focus on addressing more complex customer needs.

Opportunity for lead generation 

Greeting messages can help you collect valuable customer information, such as email addresses or preferences. This gives you the chance to generate leads and tailor your services to better meet customer needs.

40 best greeting messages for WhatsApp Business

As I already said, greetings are like the open door to your business's virtual space. They set the tone and invite customers in for a chat. 

That is why, I’ve mentioned 40 friendly and effective greeting messages that work wonders for your WhatsApp Business. Whether you're welcoming new customers, sharing special deals, or just saying hello, these messages will build your customer engagement to level sales and build stronger connections. 

Let's check and make your WhatsApp interactions shine!👇🏻

General Greetings

General greetings are essential as they set the tone for communication and establish a welcoming atmosphere for your customers. They help create a positive first impression and encourage your customers to engage further. Here are some examples for you:

1. “Hi there! We're happy you're here at [Your business name]. What can we help you with today?”
2. “Hey there! Looking for something awesome? You've come to the right place! Let us know how we can assist you.”
3. “Greetings! ✨[Your business name] is at your service. We offer exceptional [products/services]. How can we make your day better?”
4. "Hi! 😊 We’re glad you’re here. Our team at [Your Business Name] is ready to assist you. How can we help?"
5. “Hey there! Let's kick off this conversation with some positivity. How can we brighten your day?”
6. "Hello and welcome! We’re here to provide top-notch service. Let us know what you’re looking for."
7. “Greetings! We appreciate your interest. How can we be of service to you?”

Greetings for new customers

Welcoming new customers is crucial for building strong relationships and building loyalty. These greetings make your new customers feel valued and appreciated, building the base for a long-term partnership and boosting your business sales efficiency. Below are some helpful instances for you which you can share with your new customers.

1. “Welcome to the [Your business name] family, [Your customer name]! We are so happy to have you join us.”
2. "Welcome to [Your Business Name]! We appreciate you choosing us. How can we assist you today?"
3. “Hi [Your Customer Name], thanks for joining us on WhatsApp! We're here to make your shopping experience super easy.”
4. "Hi there! 👏 Thanks for joining us. We’re committed to giving you the best experience possible!"
5. “Hey, there [Your customer name]!🙋🏻‍♂️ New to [Your business name]? We're here to answer any questions and help you find what you're looking for.”

In a similar way, you can consider all-in-one platforms that offer WhatsApp message templates for all your WhatsApp business needs like  Zixflow.  With Zixflow, you have access to an advanced marketing and engagement platform designed to make the most of international marketing channels, including WhatsApp. 

Its native template builder allows you to create templates for your WhatsApp advertising messages that suit your exact needs. Plus, you can conveniently submit these templates to Meta for verification, all within the same solution.

Like in the above image, you can see the greeting message that you can send to your customers when they are on board, and not only this, Zixflow provides many other free-to-use WhatsApp templates for your ease.

Also, Zixflow is a comprehensive marketing platform designed to streamline your outreach efforts across various channels using a single API. Zixflow is also a provider of WhatsApp API service, using which you can effortlessly create and manage automated WhatsApp campaigns to engage effectively with your contacts. This means you can easily schedule and send messages to your audience on WhatsApp without manual work, ensuring seamless and efficient communication. You can also apply some well-known automation tips for WhatsApp to save time and boost efficiency.

So, you can watch the below-mentioned Zixflow overview video through which you can get an idea about its easy-to-use features. I’m sure you not only fulfill your WhatsApp needs for your business but with that, you can get many other features like a unified inbox, detailed reports, forms, WhatsApp order information, etc. So, go and watch!🥳👇🏻

Greetings with a special offer

Special offer greetings are powerful tools for driving sales, increasing your customer engagement, and enhancing your WhatsApp marketing strategy. They create a sense of exclusivity and urgency, prompting your customers to take advantage of the offer and make a purchase. So for your ease, I’ve mentioned examples of special offers in WhatsApp Business greeting messages.

1. "Hey there! It's flash sale time! Get [Add percentage like 50%] off select items for the next 24 hours. Shop now: [Add link].”
2. "You’re in luck! 🍀 We have an exclusive deal for you: [Enter offer details]. Grab it before it’s gone [Add link]!"
3. “Hi there! Thinking of treating yourself? Use code [Add your code like TREATME] at checkout for [Add percentage like 20%] off your entire order.”
4. "Good news! Get [X% off] on your first order with us. Don’t miss out! [CTA link]"
5. “Hello! Happy to inform you about our limited-time offer available exclusively through WhatsApp. Interested? Let's chat!”
6. Special for you! Get [Add X% discount] on your next purchase. Limited time offer only. Don’t wait shop today: [CTA button]

Proactive engagement greeting

Proactive engagement greetings present a commitment to your customer satisfaction and provide personalized assistance before your customers even reach out for help which helps in sales engagement. They show initiative and dedication to meeting your customer needs proactively. So here are the best greetings messages for WhatsApp Business:

1. “Good [morning/afternoon/evening]! We noticed you've been exploring our products/services. Are you in need of help with anything in particular?”
2. “Hey there! We are available to assist you at every stage. Please don't hesitate to ask for help or advice if you need it!”
3. “Hi! Just checking in to see if there's anything we can do to enhance your experience with us. Let us know how we can assist you further.”

Season's greetings (modify for specific holidays)

Season's greetings allow your business to connect with your customers on a personal and emotional level, celebrating special occasions and building a sense of community. They help strengthen relationships and create memorable experiences for your customers during festive seasons. You can consider the below-given examples:

1. “Happy Holi! May the vibrant colors of this festival fill your life with joy, prosperity, and love. A day as vibrant and vivid as you are what I'm wishing for!”
2. “Happy Independence Day! Together, let us honor the spirit of liberty and harmony. May our nation continue to prosper and shine brighter with each passing year. Jai Hind!”
3. “Happy Raksha Bandhan! Celebrating the lovely relationship of love and defense that exists between siblings. May this special day bring you joy, laughter, and cherished memories with your loved ones.”

Customer service messages 

Greeting messages are not limited to new customers. You can greet customers who are simply looking for assistance. The messages here need to be drafted to provide reassurance that you are looking into the matter and will respond with a solution quickly. 

1. "Hi there! Thanks for reaching out to [Your business name] Support. How can we assist you today?"
2. "Hey! You’ve reached [Your business name] Support. Tell us what’s on your mind, and we’ll do our best to help!"
3. "Thanks for contacting us. We are here to provide the best solutions for you!"
4. "Hi! We're happy to assist you. Please share your concern, and our team will get back to you shortly!"
5. "Hello! We’re sorry to see that you ran into an issue. Tell us more about it and we will get back to you very soon.

Service unavailable message

These days, all the business processes run online. What this means is that sometimes systems go down and services might become unavailable. During this time, you have to inform your customers about the issue and when they can expect them to resume. 

1. "Hi! We’re currently experiencing a temporary issue with [specific service]. Our team is working hard to resolve it. We’ll update you soon!"
2. "Hello! 🚧 We’re aware of the issue affecting [service name] and are working on a fix. We appreciate your patience!"
3. "Hey there! Due to an unexpected issue, [service] is currently down. We’re on it and will provide updates shortly!"
4. "Hi! We’re experiencing an outage at the moment. We’ll notify you once everything is back to normal. Thank you for your patience!"
5. "Apologies for the disruption! We’re working hard to restore full service ASAP. We’ll keep you posted!"

Response to out-of-office hours message

Responding to out-of-office hours messages is crucial for maintaining your customer satisfaction and trust. It shows your customers that their inquiries are important and you will be addressed promptly, even during non-business hours. So you can select any of the below-mentioned greetings messages for your WhatsApp marketing needs.

1. “Hello! Thank you for reaching out. We're sorry, but our team is temporarily unavailable. Please check back with us when we come back up. Do not hesitate to leave a message in the meantime!”
2. “Hi there! We're currently away from the desk but don't worry, we'll attend to your inquiry as soon as we return. Your patience is highly appreciated!”
3. “Good [morning/afternoon/evening]! We're not available at the moment, but your message is important to us. We'll respond to you promptly once we're back. Thank you for your understanding!”

Personalized greeting

Personalized greetings present a genuine interest in each of your customers and their unique needs. They help build sales rapport and strengthen relationships by making your customers feel valued and understood on an individual level. To write this kind of greeting message you can consider the below examples: 

1. “Hello [Your customer name]! It's great to see you here. How can we assist you today?”
2. “Hi [Your Customer Name]! Welcome back! Is there anything we can do to assist you with today?”
3. “Hey [Your customer name]! Thanks for reaching out. We're here to provide you with personalized assistance. How may we serve you?”

Points to consider when creating your WhatsApp Business greeting messages

The secret to crafting engaging greetings messages for WhatsApp is determining what you wish to achieve with them. Having said that, here are some of the aspects you have to think about to effectively craft your messages: 

Define clear goals

The objective of your greetings messages is to inform customers about the next steps they can take, what to expect from your business, and when you are going to contact them again. For example, make sure that the tone of your messages gives a clear indication of what will happen next. 

• We will get in touch within 12 hours.
• We are looking into your issue and let you know of a resolution within 2 business days.

These examples give solid ideas to customers about what you are doing and when they can expect to hear back from you. 

Give genuine information

Most of the time, businesses give vague or false information about how long it will take to resolve your issue. Customers don’t like to wait a long time but what they dislike even more is you promising 24 hours but fail to deliver on it. 

So, it is better to be upfront with your customers, telling them that your support teams are busy or will require more time. Ensuring you provide a satisfactory response the first time is extremely crucial. That’s why, giving your team enough time to go over the customer query and find the right solution while also telling customers the exact time for a response. 

Use a human tone

Since a customer can reach out to you at any time, most of these greetings messages will be sent automatically via a workflow or a WhatsApp chatbot. This fact makes your messages sound robotic and distant. 

However, by incorporating a human-like approach and setting up personalized messages, you can make your greetings more personable. This way, your customers will feel connected with your business, allowing you to build solid relationships to help you generate long-term business success. 

Elevate your WhatsApp Business with impactful greeting messages

I hope these 40 awesome WhatsApp Business greeting messages provide you with a wide range of choices to connect with your customers in a meaningful way. Whether you're saying a warm hello, offering special deals, or simply reaching out to engage, these messages are designed to help you build strong relationships and make a positive impression. By using these greetings, you can boost customer satisfaction, drive sales, and create memorable experiences. 

And to take your WhatsApp Business interactions even further, consider exploring Zixflow. Zixflow is a powerful marketing and engagement platform that offers various WhatsApp templates and other marketing tools. With its intuitive template builder, you can easily create and customize templates tailored to your specific needs. 

Ready to get started? Create your free account on Zixflow today and elevate your WhatsApp Business!