11 Best DoubleTick Alternatives & Competitors in 2024

Managing your business on WhatsApp Business platform can feel like a never-ending ride. Some days you’re flooded with customer inquiries, and others you’re left with a stack of unread messages that seem impossible to tackle. 

If using DoubleTick has made you feel like you’re running your own customer service department, it might be time to consider better alternatives.

To help you out, I’ve compiled a list of 11 powerful platforms that can revolutionize how you handle WhatsApp for your business. These tools can help you streamline operations, improve efficiency, and deliver outstanding customer service. 

Let’s explore your options!

11 leading DoubleTick alternatives & competitors to check out

DoubleTick is a popular messaging platform that offers a user-friendly interface and reliable communication features. It helps you manage customer interactions with tools like automated responses, chat management, and analytics.

However, exploring alternatives might uncover additional functionalities or improvements that better meet your specific needs. That’s why, I have mentioned 11 top alternatives to Doubletick, so that you can find the best solution for you.

Zixflow

Zixflow is an excellent and up-to-date alternative to DoubleTick, offering you a streamlined UI and advanced WhatsApp features to boost your outreach campaigns. The platform is intuitive, allowing for the effortless creation and management of personalized WhatsApp campaigns through a no-code campaign builder.

It enables you to expand your global reach through the WhatsApp API. With Zixflow, you can enhance customer engagement by creating custom messages and optimizing communication for greater efficiency.

Plus, Zixflow features a centralized inbox that allows you to handle all your incoming messages and reply to them from one place. This inbox helps you stay on top of your WhatsApp messages and ensures you can respond to your audience promptly.

Not only that, but when using Zixflow for your WhatsApp marketing campaigns, you can quickly set up your campaigns by creating and using WhatsApp Message Templates. These templates must comply with Meta’s guidelines and receive approval from Meta. 

Zixflow also offers a drag-and-drop template builder, making it simple to design and implement your WhatsApp messaging templates and kick off your efforts efficiently.

What’s more, Zixflow combines multiple messaging channels into one unified platform. You can manage SMS, email, and RCS (coming soon) interactions directly from the Zixflow dashboard, making it easy to maintain consistent messaging, improve customer experience, and keep track of conversations across different channels. 

There is more! Zixflow also lets you automate workflows to streamline communication and send timely responses. Using Flows, its built-in automation builder, you can set up various automations with IFTTT triggers.

If you want to learn more about sending WhatsApp campaigns via API with Zixflow, check out this video.

Pricing 

Zixflow offers several pricing plans that start from a free plan, which includes the ability to create outreach campaigns through both email and SMS channels, to an enterprise plan at $299/month for up to 3 users, with additional fees for more users. For further pricing information, visit Zixflow’s pricing page.

Rating & reviews

4.9 out of 5 (29 reviews) by G2.

4.6 out of 5 (80 reviews) by Capterra.

SleekFlow

SleekFlow is a good alternative to DoubleTick for enhancing your WhatsApp messaging. It features a shared inbox for easy team collaboration and efficient customer management. You can set up smart chatbots to handle routine questions, freeing up your team for more complex tasks.

The platform also allows for personalized messaging and integrates seamlessly with popular CRMs and ecommerce tools, ensuring your data stays synchronized. With user-friendly analytics and reporting, SleekFlow helps you track performance and make informed decisions, making it a flexible and supportive choice for improving your WhatsApp communication and driving sales efficiency.

Pricing 

SleekFlow offers several plans: the startup plan is free for solopreneurs, the pro plan at ₹12,499 per month suits small teams, the premium plan at ₹24,999 per month is for scaling businesses, and the enterprise plan provides custom solutions for large businesses.

Rating & reviews

4.6 out of 5 (121 reviews) by G2.

4.5 out of 5 by Capterra.

CM.com 

Another alternative to DoubleTick for your WhatsApp communication is CM.com is worth considering. With CM.com, you can automate communication workflows, access detailed analytics to measure campaign success and benefit from top-tier security to keep your data safe. 

Plus, its omnichannel integration allows you to effortlessly link WhatsApp with other communication platforms, creating a unified customer experience. 

Pricing 

CM.com provides a variety of pricing plans to suit different business requirements. To get specific pricing details, you can contact their sales team directly.

Rating & reviews

4.8 out of 5 (12 reviews) by G2.

4.9 out of 5 (7 reviews) by Capterra.

Wati

If you’re looking for a good alternative to DoubleTick, Wati is a great option. It provides powerful features to handle your WhatsApp communications effectively. With Wati, you can simplify customer interactions using features like automated chatbots, bulk messaging, and personalized responses.

Managing incoming messages, assigning conversations to team members, and tracking performance metrics becomes a breeze. Plus, Wati integrates smoothly with other tools, helping you sync contacts, manage customer data, and automate your workflows effortlessly.

Pricing 

Wati offers three plans: Growth at ₹1,999 per month for up to 5 users (₹699 for each additional user), Pro at ₹4,499 per month for up to 5 users (₹1,299 for each extra user), and Business at ₹13,499 per month for up to 5 users (₹3,999 for each additional user).

Rating & reviews

4.6 out of 5 (227 reviews) by G2.

4.6 out of 5 (69 reviews) by Capterra.

Twilio

Twilio is a powerful cloud communications platform that lets you easily integrate SMS, voice, and WhatsApp features into your applications. You can manage SMS messaging, make and receive phone calls, verify phone numbers, and chat on WhatsApp with ease. Its API-driven approach makes development and integration straightforward. 

Twilio’s global reach and scalability mean it fits businesses of all sizes. Plus, you can take advantage of advanced features like call recording, SMS marketing, and voice analytics to enhance customer engagement and boost your sales engagement.

Pricing 

Twilio’s pricing varies based on the features and services you choose. For detailed information, visit their website.

Rating & reviews

4.2 out of 5 (471 reviews) by G2.

4.4 out of 5 (452 reviews) by Capterra.

360Dialog

360Dialog is a strong alternative to DoubleTick, providing a full suite of WhatsApp Business API solutions. It helps you streamline customer communication with features like automated chatbots, team collaboration tools, and detailed analytics. You can design engaging chatbot flows, send broadcast messages, and monitor performance metrics effortlessly. 

Plus, 360Dialog integrates smoothly with popular CRM and ecommerce platforms, giving you a unified view of your customer interactions. With its easy-to-use interface and customizable options, 360Dialog is suitable for businesses of all sizes, helping you enhance customer engagement and drive growth.

Pricing 

360dialog offers a range of plans. For detailed pricing information, you can contact their support team.

Rating & reviews

3.8 out of 5 (27 reviews) by G2.

3.5 out of 5 (13 reviews) by Capterra.

Verloop.io

Verloop.io is a powerful tool for optimizing WhatsApp interactions in customer service and marketing. It features an AI-powered chatbot that handles routine inquiries, allowing your agents to concentrate on more complex tasks. You can tailor the chatbot’s responses for a natural, engaging conversation with your customers. 

Verloop.io also excels in automation, making it easy to send WhatsApp bulk messages and notifications. Its seamless integration with popular CRM and ecommerce platforms ensures that your customer data remains well-organized. 

Rating & reviews

4.7 out of 5 (229 reviews) by G2.

4.7 out of 5 (10 reviews) by Capterra.

Pricing 

Verloop offers a free starter plan at $0. The enterprise plan also starts with predictive pricing based on your needs. For more details on the enterprise plan, contact their support team.

Yellow.ai

Yellow.ai is more than just a color, it’s a robust AI platform designed to revolutionize your customer service. This platform uses AI-powered chatbots to engage with customers across various channels, including web chat and WhatsApp. 

With Yellow.ai, you can easily customize interactions for a personal touch, integrate a knowledge base to handle frequent inquiries, and leverage real-time data analytics to enhance your support operations. Also, Yellow.ai helps you provide outstanding customer experiences while improving efficiency and cutting costs.

Rating & reviews

4.4 out of 5 (105 reviews) by G2.  

4.5 out of 5 (37 reviews) by Capterra.

Pricing 

Yellow.ai offers a no-cost plan with limited functionalities and a usage-based enterprise plan.

DelightChat

DelightChat is your go-to all-in-one tool for customer service and marketing, perfect for ecommerce brands. It lets you handle support conversations effortlessly across various channels like WhatsApp, Instagram, Facebook, email, and chat, all from a single platform. 

But that’s not all, DelightChat also includes strong WhatsApp marketing features, so you can send WhatsApp Broadcasts, interact with customers, and drive sales. 

Pricing 

DelightChat provides three budget-friendly pricing options: the startup plan at $49 per user per month, billed annually, with additional WhatsApp charges, the scale plan at $99 per user per month, billed annually, plus WhatsApp fees, and the growth plan at $299 per user per month, also billed annually, excluding WhatsApp charges.

Interakt

Interakt, developed by Jio Haptik, is a powerful WhatsApp marketing platform designed to streamline your business communications. It lets you manage customer interactions efficiently through WhatsApp with features such as bulk messaging, a multi-agent shared team inbox, and automated responses.

You also get access to advanced analytics, seamless integrations with popular ecommerce platforms and CRMs, and even a free green tick badge verification. 

Pricing 

Interakt’s starter plan is priced at ₹9,588 per year. The higher-tier growth and advanced plans cost ₹23,988 per year and ₹33,588 per year, respectively. All prices include taxes.

Rating & reviews

4.5 out of 5 (55 reviews) by G2.  

4.7 out of 5 (11 reviews) by Capterra.

Gupshup

Gupshup is a good conversational messaging platform designed to help you connect with customers effectively. It allows you to create AI-driven chatbots, integrate with popular messaging apps like WhatsApp, and send bulk messages. 

With its advanced analytics and automation features, Gupshup helps you streamline your operations, enhance customer experiences, and drive business growth.

Rating & reviews

4.4 out of 5 (46 reviews) by G2.  

4.3 out of 5 (28 reviews) by Capterra.

Pricing 

GupShup’s website does not list pricing information. To get a custom quote, you'll need to fill out a form outlining your requirements.

Select your ideal platform to meet your business needs

So, it’s clear that the 11 alternatives to DoubleTick each have their own unique benefits. Whether you need better integration, special features, or detailed analytics, these options offer something different to fit your needs. 

Depending on what you’re looking for, like strong customer support or advanced messaging tools there’s an alternative that can help you meet your goals and improve your communication strategy. 

However, if you want a complete solution with all the key features, Zixflow stands out as a top choice. With its easy-to-use interface, AI-powered automation, and focus on smooth customer engagement, Zixflow simplifies workflows and personalizes communications, making it a great option for enhancing your customer communication.

So, what are you thinking? Start by using its 7-day free trial to see how Zixflow can work for you and experience its benefits firsthand.