7 Best WhatsApp Business Alternatives in 2024

The best WhatsApp Business alternatives that help you enhance your business needs include Zixflow, Twilio, Viber, Slack, DelighChat, SendBird, etc.

7 Best WhatsApp Business Alternatives in 2024

Do you ever feel like your phone is always in your hand, ringing with customer questions? As a yoga instructor who loves helping people find peace, you know the struggle. Between booking classes, answering queries, and managing schedules.

But guess what? You're not alone. Many businesses like yours use messaging apps like WhatsApp Business to talk to customers. WhatsApp is huge, with over 2 billion people using it every month! WhatsApp Business has cool features, but there are other options too. 

Don't worry, I've got you covered!

I listed 7 great alternatives to WhatsApp Business. These alternatives help you stay connected and organized, from scheduling tools to secure messaging.

List of the best alternatives to WhatsApp Business

WhatsApp Business is a popular messaging platform for businesses like yours to connect with your customers, offering features like business profiles, messaging tools, and automation. However, there are several alternatives available that provide similar features along with their own unique features and advantages. 

Let's explore 7 of the best alternatives to WhatsApp Business:

Zixflow

Consider Zixflow as one of the excellent alternatives to WhatsApp Business. Zixflow is a top CRM tool that offers fantastic features to make communication easier for businesses like yours. With Zixflow's strong WhatsApp Business API, you can easily automate tasks, schedule messages, pick templates, and send personalized messages using a simple dashboard.

You can customize your WhatsApp campaigns to fit the specific preferences of each contact, ensuring that your conversations are both prompt and meaningful. Utilize WhatsApp as a friendly and approachable platform to engage with potential customers. With Zixflow’s WhatsApp automation, you can effortlessly send out broadcasts and drip messages, streamlining your communication process and allowing you to connect with leads in a more efficient manner.

Zixflow’s intuitive WhatsApp campaign builder.

When you sign up for Zixflow, you'll get a trial WhatsApp number linked to your account. With this, you can send trial WhatsApp messages to your chosen number. It's a chance for you to see how your messages and WhatsApp Business Messaging templates look and work on the platform. This firsthand experience helps you adjust your messaging strategy before contacting your customers, making sure your communication is effective and engaging.

Zixflow provides a WhatsApp test account number for your ease.

Zixflow has a central inbox where you can manage all your messages in one spot. You can respond to customer messages quickly, keep track of important details, schedule follow-ups, and attach files without switching between different places. It's all in one easy-to-use platform.

Zixflow provides a unified inbox for all your conversations.

Zixflow's detailed analytics feature provides comprehensive insights into your sales performance, lead conversion rates, and customer engagement. You can import and export your lists as needed. Additionally, there's a dedicated section for sales forecasting to assist with future planning and data-driven decision-making. 

Customizing the analytics section ensures you receive precise data tailored to your business needs. Moreover, you can monitor message delivery status, including sent, delivered, and error/failed, read, and deleted messages.

Zixflow’s detailed analytics interface.

In addition to these features, Zixflow offers many user-friendly features to enhance your experience. You can explore these features by watching an overview video provided by Zixflow. This video will help you understand the amazing capabilities of Zixflow and how they can benefit your workflow and communication processes.

Pricing

Zixflow offers three straightforward pricing options. What's even better is that you can give them a try for free!

Most affordable pricing plans of Zixflow.

Rating and reviews 

4.9 out of 5 (28 reviews) by G2

4.6 out of 5 (80 reviews) by Capterra

Twilio

Twilio, a cloud-based communication alternative to WhatsApp Business.

If you're searching for an alternative to WhatsApp Business, consider Twilio. Twilio provides a cloud-based communication platform equipped with programmable APIs. With Twilio, you can integrate various communication channels like text messaging, phone calls, video chat, and even WhatsApp itself, all in one place. 

This offers you a more versatile and scalable solution for engaging with your customers. Twilio's approach allows for seamless integration of different communication channels, giving you greater flexibility in how you interact with your customers, improve the sales process, and manage your business communications.

Pricing

Twilio has different pricing options for its services. These plans are based on the features you need, like specific products, communication channels, apps, and how you connect to their services.

Rating and reviews 

4.2 out of 5 (465 reviews) by G2

4.5 out of 5 (430 reviews) by Capterra

Google Business Messages

Google Business Messages is a messaging platform designed for businesses like yours, offering features similar to WhatsApp Business. What sets it apart is its direct integration with Google Search, Maps, and Ads. This means your customers can easily message you directly from these platforms without the need to download another app which helps to increase customer engagement and increase your sales

Home page of Google Business Messages, an alternative to WhatsApp Business.

This seamless integration enhances convenience and engagement for your customers, as they can connect with you effortlessly while browsing or searching for your business online. It's a great way to streamline communication and make it more accessible for your customers, ultimately improving their overall experience with your business.

Pricing

If you're using Google Business Messages, pricing is based on your monthly chat conversations. The free plan covers up to 100 conversations. Paid tiers start at $29/month for up to 600 conversations and go up to $69/month for 1,200-2400 conversations. If you exceed 2,400 conversations, you'll need a custom plan from Google.

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Viber

Viber, an alternative to WhatsApp Business.

If you're considering alternatives to WhatsApp Business, Viber for businesses presents a feature-rich option. It enables businesses like yours to engage with customers through personalized one-on-one messaging, promotional campaigns, and interactive chatbots. Whether you're a small startup or a large enterprise, Viber caters to businesses of all sizes. 

You can utilize its features to send transaction updates, share special offers, make credibility and rapport with your customers and deliver rich media content such as images and videos. Also, Viber's platform is widely popular in various regions worldwide, providing a familiar environment for both businesses and customers to connect effectively.

Pricing

Viber has different prices for calling abroad. These prices depend on where you're calling, how long the call is, and whether you're calling a landline or a mobile phone.

Rating and reviews 

4.4 out of 5 (3,968 reviews) by Capterra

Slack

Home page of Slack, a great alternative to WhatsApp Business.

If you're looking for a platform to enhance collaboration and productivity in your business. With Slack, you can achieve just that. You'll have access to features like channels, which help you keep communication organized and focused on specific topics or projects. Plus, you can engage in real-time audio/video calls, allowing for seamless interaction with your team members no matter where they are located.

One of the most valuable aspects of Slack is its integration with essential work tools. This means you can connect Slack with tools your team already uses, like Google Drive, Trello, or Zoom, streamlining workflows, simplify your sales process and reducing the need to switch between multiple apps.

Pricing

If you're considering Slack's pricing, there's a Free plan for trying it out with no cost, a pro plan at ₹245.25 per user per month for small teams, a business+ plan at ₹422.10 per user per month for scaling businesses, and an enterprise grid plan for large enterprises, offering advanced features for standardizing work to get its pricing you can contact their sales team. 

Rating and reviews 

4.7 out of 5 (23,184 reviews) by Capterra

4.5 out of 5 (32,398 reviews) by G2

DelightChat

If you're seeking a comprehensive alternative beyond just a WhatsApp Business Platform, consider DelightChat. Built for businesses utilizing WhatsApp, Instagram, and other popular messaging channels, DelightChat offers a unified inbox to manage all your customer conversations seamlessly. With automation tools, you can streamline support tasks, ensuring efficient and timely responses.

DelightChat, a good alternative to WhatsApp Business.

Also, DelightChat includes built-in WhatsApp marketing features, empowering you to reach and engage your audience effectively across multiple channels. You can also explore DelightChat for a robust customer service and marketing platform designed to enhance your business communication strategies.

Pricing

If you're interested in using DelighChat, they offer three budget-friendly pricing options. There's the startup plan, which costs $49 per user per month when billed annually, plus additional charges for WhatsApp usage. The scale plan is priced at $99 per user per month when billed annually, also with WhatsApp charges included. For more extensive features, there's the growth plan at $299 per user per month when billed annually, plus WhatsApp charges.

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SendBird 

Sendbird is another business-oriented alternative to WhatsApp Business. Sendbird offers precisely what you need. With features like in-app chat, voice & video calls, and AI chatbots, it enhances user engagement and satisfaction. 

Home page of Sendbird, an alternative to WhatsApp Business.

It is positioned as a secure and scalable alternative to Whatsapp Business, Sendbird enables you to create a fully customized communication experience within your app. This provides business loyalty, level up WhatsApp marketing strategy, and drives sales, empowering your business to excel in customer interactions.

Pricing

Senbird provides four different plans which are in the category Sendbird Chat, first, you can start using the platform for free. For beginners, the starting plan begins at $399 per user per month when billed annually, while the pro plan starts at $599 per user per month under the same billing conditions. 

If you need more features, the pricing for each plan will increase accordingly. For enterprise-level usage, custom pricing is available upon request. Also, Sendbird provides pricing plans in the Sendbird AI chatbot, Sendbird notifications, & Sendbird calls. 

Rating and reviews 

4.5 out of 5 (49 reviews) by G2

4.2 out of 5 (31 reviews) by Capterra

Pick the WhatsApp Business alternative that will propel your business to new heights 

Having explored seven top alternatives to WhatsApp Business, you've seen that each platform comes with unique features tailored to your various business needs. From robust communication tools and customizable messaging solutions like Zixflow, or the diverse pricing structures as seen with SendBird, there’s a platform suited for your business requirements. 

However, if you prioritize a feature-rich platform with a strong focus on business communication and workflow, Zixflow is your best bet. With its seamless integration capabilities, advanced features, and user-friendly interface, Zixflow empowers you to streamline your communication processes effectively. 

By choosing Zixflow, you can enhance customer engagement, drive sales, and ultimately achieve your business goals with ease.

So take your WhatsApp Business to new heights by creating Zixflow’s free account with many easy-to-use features.

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