8 Best Sprinklr Alternatives for Quality WhatsApp Customer Support

Did you know, around 70% of customers now prefer messaging as a communication channel compared to emails or phone calls. This goes to show that shoppers need a channel where they can easily exchange information with businesses without jumping between different apps. 

Now, when it comes to communication apps, the one name that stands out from the rest is WhatsApp. Because of its huge user base and vast presence in almost all countries, WhatsApp has become an everyday channel for exchanging information for most people. 

On top of that, Meta allowed businesses to use the platform for business communication with the WhatsApp Business app and the WhatsApp Business API. This way, users can easily get in touch with brands and get answers to their questions in a timely manner. 

However, since the WhatsApp Business API lacks a frontend UI, you have to access it through an official WhatsApp Business Partner. Sprinklr is one of these solutions and has built its reputation as an enterprise-grade customer experience platform that offers advanced capabilities across multiple digital channels, including WhatsApp.

While it is a powerful tool, it might not be an optimal choice if you do not require enterprise-level messaging capabilities to connect with your customers. Most startups or medium-sized businesses don’t need the full suite of features Sprinklr provides. Or that the platform is too resource-intensive to manage effectively

This is where Sprinklr alternatives come in. Instead of heavyweight enterprise software, these solutions focus on providing quality WhatsApp customer support in a way that’s accessible and tailored to your everyday business needs. 

Having said that, in this blog, I’ll explore some of the best Sprinklr alternatives that help you leverage WhatsApp Business’s capabilities to deliver real value, engage customers, resolve issues faster, and build stronger relationships for long-term business success.

Why would you need a Sprinklr alternative?

Sprinklr was developed with global businesses in mind, which means it is packed with advanced features that go far beyond traditional WhatsApp customer support. While that level of sophistication works well for Fortune 500 companies managing multiple brands, markets, and customer touchpoints, it often creates friction for mid-sized or growing businesses.

The first and biggest hurdle is the cost. Sprinklr doesn’t offer any pricing details on its website. Instead, you have to request a demo, and the pricing will be crafted based on your needs. This kind of approach reflects its enterprise positioning, making it difficult for smaller teams to justify the investment. 

Plus, the non-availability of straightforward pricing plans makes the decision-making process more complex for smaller businesses, especially when they only need basic WhatsApp support capabilities. 

The second issue is complexity. Implementing Sprinklr or getting started with the solution requires a decent level of technical expertise. This increases the onboarding time and provides a steeper learning curve for ongoing management. It can overwhelm businesses if you lack the required manpower or simply want to streamline customer conversations. 

All in all, Sprinklr is a great tool for businesses with an international presence and a global target audience. On the other hand, it can feel over-engineered for brands that don’t need advanced WhatsApp capabilities or enterprise-level governance. With that said, here is a list of the best Sprinklr alternatives:

Best Sprinklr alternatives: A quick comparison snapshot

Before diving deep into each tool in detail, let’s take a look at them at a glance. This way, you can see for yourself which tool can be a good pick for your unique WhatsApp communication needs:

After figuring out which one of these tools is better suited for your business, it’s time to check them out in detail. 

Top Sprinklr alternatives for WhatsApp customer support

Sprinklr offers a lot of features that consist of a lot of use cases, ranging from marketing, support, social media management, and insights. These many features make it complex to fully make the most of the platform. So, let’s jump into it! 

Zixflow

If you want an intuitive software that allows you to send bulk WhatsApp messages and deliver top-quality customer support to users, then Zixflow is the tool for you. Zixflow is built to help you scale your messaging with an AI-powered delivery engine to ensure 99.9% deliverability.

Furthermore, the platform is super easy to use, requiring no technical expertise to get started and set up. The campaigns and messaging templates are straightforward to build. The user-friendly interface makes it so that you only have to enter the right information in the corresponding fields. 

Similarly, in order to design marketing campaigns using Zixflow, you only need an approved WhatsApp message template and a list of contact details to send this message to. There are a few more settings that you can tweak for better optimization, such as scheduling and splitting a large number of messages into smaller batches.

As you already know, speed is a major aspect of customer support. Making your customers wait a long time to receive replies can result in customers losing trust in your business. For this reason, having WhatsApp automation flows in place can respond to incoming messages when your support team is not available. 

This way, customers can find answers to common queries without ever needing to talk to a rep. Meanwhile, if the inquiry is too much for the bot to handle, then it can be forwarded to a representative for prompt resolution. 

Zixflow provides straightforward pricing plans with no hidden costs. The Free plan lets you access the messaging APIs of Zixflow for sending a wide variety of messages across WhatsApp, RCS, SMS, and email. 

Moreover, if you want to have two-way communication with customers, then the Marketing Stack plan, which starts at $39/month (includes 3 users), unlocks the unified inbox to manage conversations. Lastly, if you are an enterprise that requires advanced features with a ton of contact storage, then the Business Stack plan is perfect for you. Costing $69/month (with 3 users), this plan gives you total access to the platform so you can use it as a centralized hub for all your communications.

WACTO

WACTO is a WhatsApp-first support and automation platform that is built for you if you want to do more than just run outreach campaigns. Rather than thinking of WhatsApp as a secondary channel, WACTO builds its entire framework around helping your teams deliver seamless customer experiences on the app.

One of WACTO's standout features is its shared inbox, which allows your internal teams to manage customer queries simultaneously while keeping conversations organized. This prevents overlap and reduces response times, ensuring every interaction feels personal to your customers. 

Where WACTO really shines is in serving mid-sized businesses. It balances affordability and functionality, giving you access to tools like WhatsApp automation and reporting capabilities that are often missing from basic providers but overcomplicated in enterprise-level platforms. 

It offers three pricing plans as follows:

• Engage Plus - ₹20,691/year and comes with WhatsApp Business API and broadcasting capabilities.
• Automate Pro - ₹38,691/year, includes AI-powered chatbots and a catalog for commerce.
• Ultimate Business - Custom pricing for businesses that need more advanced features. 

Verloop

Verloop has positioned itself as an AI-powered customer support automation platform with a strong focus on conversational engagement. Instead of relying solely on manual support, Verloop allows you to design WhatsApp chatbots that can handle routine queries while seamlessly handing over more complex conversations to your live agents. This kind of hybrid approach reduces agents’ workload and ensures customers get timely responses without long wait times.

Moreover, Verloop supports multilingual conversations, making it a good choice for you if you need to cater to an international audience. Its smart routing system ensures that customer queries are directed to the right agent or department, cutting down resolution times. In addition to customer support, Verloop also integrates with CRMs to allow you to build a WhatsApp CRM to let you maintain context and continuity in every conversation.

It is particularly suited for you if you see a rise in support message volumes but lack the resources to manage them effectively. With features like conversation analytics and chatbot training, Verloop helps you constantly improve how you engage with customers on WhatsApp.

TimelinesAI

TimelinesAI takes a more collaborative approach to WhatsApp customer support. This makes it a good fit for you if you want enhanced team visibility without diving deep into complex automation. Unlike the API-focused tools, TimelinesAI works directly with WhatsApp Business Accounts, allowing your teams to manage conversations from a shared dashboard while still using their existing WhatsApp numbers.

The platform’s biggest strength is its shared inbox, which enables multiple team members to track and respond to chats in real time. This aspect eliminates the chaos of messages getting lost on individual devices and ensures consistent communication across the entire customer journey. 

It also offers CRM integrations with tools like HubSpot and Pipedrive, helping you sync customer interactions across multiple platforms for easier data management. 

TimelinesAI provides three paid plans as follows:

• CRM Integration - $20/seat 
• Shared Inbox - $32/seat 
• Mass Messaging & Automation - $48/seat 

DelightChat

DelightChat is an omnichannel help desk solution that is designed with e-commerce businesses in mind. It offers smooth WhatsApp integration alongside other customer communication channels. What makes it appealing is its strong alignment with platforms like Shopify and WooCommerce, which allows your online business to combine support and order-related communication in one place.

The platform provides valuable features like order tracking directly within WhatsApp, customer support reply templates for common queries, and support automation to reduce repetitive workloads for your agents. 

The tool bridges the gap by providing the right balance of automation and team collaboration to e-commerce-specific brands. If your customer frequently uses WhatsApp for order inquiries and support, DelightChat offers a streamlined way to improve service quality.

DelightChat comes with three pricing options: 

• Startup - $49/month 
• Scale - $99/month 
• Growth - $299/month 

On top of these usage charges, you also have to pay WhatsApp’s per-message cost. 

Trengo

Trengo emphasizes offering a centralized team inbox that combines WhatsApp, live chat, and email under one roof. It eliminates the need to switch between different tools and enables your support teams to collaborate inside Trengo’s shared workspace, ensuring customer conversations remain organized at all times.

The platform is especially strong for businesses that need a reliable support hub without over-investing in enterprise-grade tools. With built-in automation and agent assignments, Trengo allows you to stay on top of every conversation. The platform also supports chatbots for initial responses, which can route conversations to the right team member when necessary.

Trengo’s pricing is a bit on the costly side compared to other Sprinklr alternatives in this list. That being said, it offers three options to choose from: 

• Boost - $350/month, billed annually
• Pro - $584/month, billed annually
• Enterprise - custom pricing 

AiSensy

AiSensy is a WhatsApp-first platform that specializes in WhatsApp-related communication and comes with advanced capabilities to make it more accessible to brands that want to set up automated workflows and run WhatsApp broadcast campaigns without technical barriers. 

AiSensy allows you to design automation flows for tasks such as sending order updates, confirming appointments, or collecting feedback. It also supports bulk WhatsApp messaging to help you reach large customer segments with promotions or important updates. 

The tool doesn’t overload your internal teams with unnecessary enterprise features, but instead emphasizes a feature set that drives customer communication at scale via WhatsApp. 

AiSensy lets you choose from four different pricing options:

• Free Forever - free plan that gives access to the WhatsApp Business API and basic messaging
• Basic - ₹1,350/month + the per-message template cost for WhatsApp messages
• Pro - ₹2,880/month and includes all the capabilities of Basic, and unlocks more advanced features
• Enterprise - custom pricing based on your messaging needs

Respond.io

Respond.io is a multichannel messaging workspace that allows you to unify your communications across numerous channels like WhatsApp, Messenger, Telegram, and more. Its WhatsApp integration is particularly strong, offering you both automation and CRM-like features to manage customer support at scale.

Moreover, Respond.io includes detailed analytics, giving your support managers visibility into customer behavior and agent performance. These kinds of features alow you to go beyond simple shared inboxes while avoiding the complexity of platforms like Sprinklr. 

Respond.io‘s pricing model revolves around the number of contacts you talk to each month. For 1,000 contacts, here are the prices:

• Starter - $79/month
• Growth - $159/month
• Advanced - $279/month
• Enterprise - custom pricing

Take advantage of the right Sprinklr alternatives for your WhatsApp customer support

All in all, each Sprinklr alternative has its own strengths and weaknesses. Some are better suited for a particular industry than others, while some provide a wide range of features to let you manage your customer support initiatives. 

Choosing the right Sprinklr alternative involves taking into account multiple factors, such as feature set, integration functionality, team collaboration, and cost. 

The best way to identify a tool for your business is to leverage the free trial period or free plans to see the platform in action before fully committing to it. Zixflow, for instance, gives you both of these options to test out the tool yourself. 

You can take advantage of the test number provided by Zixflow to send test WhatsApp messages to your own number before sending them at scale. Sign up for a free trial today or get in touch with our sales team to figure out how we can help you resolve your unique communication issues.