Pipedrive vs Zoho: Which CRM Is Better for You in 2024?

Managing a flood of leads, juggling your sales pipeline, and shifting through mountains of customer data can feel overwhelming. If this sounds all too familiar to you, it’s probably time to look into a CRM solution. The right CRM can help you bring order to chaos, accelerate your sales process, and focus on what really matters, growing your business. 

Pipedrive and Zoho are two of the most popular options out there, each offering unique features to help you do just that. But which one is the better fit for your needs? If you ask yourself that question, you are in the right place. 

In this blog, I have broken down both platforms in a tabular & detailed comparison. Plus, I’ve added another top CRM platform like both of them, called Zixflow, to give you enough options to decide what works best for you.

Scroll down to select!

Pipedrive vs. Zoho: A concise table overview 

Here’s a quick rundown of what Pipedrive, Zoho, and Zixflow offer. The table below highlights the key features of each CRM, helping you easily compare them.

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Pipedrive vs. Zoho (vs. Zixflow): A thorough comparison

Now that you’ve seen the table, let’s take a closer look at Pipedrive, Zoho, and Zixflow. I have included a detailed comparison of their key features, so you can better understand what each platform offers and find the one that best fits your needs.

User interface

Have you ever found yourself lost in a cluttered CRM system? A clean, intuitive user interface can make all the difference. Look for a CRM with an easy-to-navigate, customizable UI that integrates smoothly with your other tools. This will maximize your sales performance and productivity and keep you organized.

Pipedrive 

Pipedrive’s user interface is both easy to use and attractive. It features a simple, organized layout where important details and functions are easy to access.

You can choose from different views, lists, kanban, or calendars, to tailor the interface to your workflow and preferences.

Zixflow

With its focus on simplicity, Zixflow offers a user-friendly interface that makes data management straightforward. The system’s layout is streamlined to ensure that you can navigate smoothly between different modules and features without confusion.

Beyond its fundamental features, Zixflow provides many other advanced tools to enhance organizational efficiency. For example, the “Collections” and “Lists” features allow you to categorize and organize your information systematically, ensuring that all data is easily accessible and well-structured.

One of Zixflow’s standout features is its centralized inbox. This feature consolidates all communications into a single, unified space. Doing so helps you keep track of all interactions and communications with clients, providing a comprehensive overview of their customer relationships.

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Automation
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When you’re choosing a CRM, automation should be a key factor in your decision. It’s not just about making life easier, it fundamentally changes how your business runs.
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Pipedrive
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With Pipedrive’s automation feature, you can simplify your sales process and boost efficiency by letting the system handle routine tasks. This frees you up to focus on building client relationships and sealing deals.

Pipedrive provides features such as automated email sequences, lead scoring, and deal stage updates, helping you save time and manage leads better.

Zoho

Like Pipedrive, Zoho’s automation makes sales processes smoother. It takes care of repetitive tasks like data entry, email campaigns, and lead scoring, freeing up your sales team to focus on building relationships and finalizing deals.

With features like workflow rules, triggers, and blueprints, you can easily customize automation to fit your business’s needs. 

Zixflow

Zixflow’s automation differs from Pipedrive and Zoho in a few key ways. It divides its automation features into two main parts: Flow and Sales Cadences.

With Flow’s intuitive drag-and-drop interface, you can create custom workflows and automate your tasks quickly.

On the other hand, sales cadences automate outreach across channels like WhatsApp, email, and SMS, allowing you to set up sequences for welcome emails or abandoned cart follow-ups without manual tracking.

Outreach capabilities

Do you want to reach customers seamlessly across different channels? Look for a CRM with multi-platform outreach capabilities that allow you to reach customers on channels like email, SMS, and WhatsApp to help you maintain consistent communication. 

Pipedrive 

Pipedrive makes outreach easy with its user-friendly features for communicating with prospects and clients. You can integrate your email to track and manage conversations seamlessly. 

Customizable email templates and automation help you send personalized messages and follow-ups quickly. But if you want to reach more channels like WhatsApp and SMS, you can consider other platforms like Zixflow, which offers multi-channel outreach.

Zoho

Zoho CRM provides powerful tools for reaching out to customers across different channels. Whether you’re using email, SMS, social media, or phone calls, Zoho CRM consolidates all these interactions into one central platform.

Zixflow

Zixflow provides powerful multi-channel outreach features, enabling you to connect with customers through email, SMS, and WhatsApp. 

Its omnichannel automation, personalized messaging, and AI-driven content creation tools help streamline communication, boost customer engagement, and achieve better results. You don’t need any technical skills to set up your campaigns.

The AI Wizard helps you create emails effortlessly, and the drag-and-drop builder lets you design them just the way you like.

For WhatsApp, you can use pre-approved templates, and for SMS, the AI wizard generates your messages while the smart link feature makes your SMS marketing more effective.

Integrations

Integration helps streamline your CRM by centralizing data, improving efficiency, and enhancing customer insights through seamless connections with various tools and systems.

Pipedrive 

Pipedrive makes it easy to connect the tools you already use, so everything works together seamlessly. Whether you rely on Gmail or Outlook for emails or use marketing tools like Mailchimp, Pipedrive’s integrations help you stay on top of everything in one place. 

It also plays nicely with project management tools like Trello and Asana, so you can manage tasks and projects without missing a beat. 

Zoho

Zoho CRM makes it easy to keep everything connected by offering integrations with the tools you already use. Whether you’re syncing emails and calendars with Google Workspace or Microsoft Office 365, or connecting with platforms like Mailchimp for your marketing needs, Zoho brings it all together. 

It also integrates smoothly with ecommerce marketing platforms, accounting software, and social media, so you can manage your customer data without juggling multiple apps.  

Zixflow

Zixflow is the platform that makes it easy to streamline your business operations by offering powerful integration capabilities. You can connect Zixflow with over 5,000 popular apps, centralizing your data and automating your workflows. 

Whether it’s integrating with email marketing platforms, accounting software, or project management tools, Zixflow gives you the flexibility to tailor your CRM to fit your unique needs. 

With integrations like Zapier, Pabbly Connect, LinkedIn extensions, and seamless syncing with email and Microsoft Outlook, Zixflow helps you automate tasks and enhance efficiency across your organization, saving you time and boosting productivity.

Pricing

Pricing is a major factor when choosing any product or service, and CRM systems are no different. It’s important to find a CRM that fits your budget and delivers the features and value you need. 

Pipedrive

Pipedrive offers a variety of pricing options to fit different needs.

• Essential plan: $12 per user/ per month/ billed annually.
• Advanced plan: $24 per user/ per month/ billed annually.
• Professional plan: $49 per user/ per month/ billed annually.
• Power plan: $59 per user/ per month/ billed annually.
• Enterprise Plan: $79 per user/ per month/ billed annually.

All plans come with a 14-day free trial, and you don’t need to provide credit card details to start.

Zoho

Zoho CRM offers four different plans to match your business requirements.

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• The standard plan is available for ₹800 per user per month when billed annually.
• For more advanced features, the professional plan is priced at ₹1,400 per user per month annually.
• If you’re managing a larger enterprise, the enterprise plan costs ₹2,400 per user per month annually.
• The unlimited plan provides comprehensive features at ₹2,600 per user per month when billed annually, covering all aspects of your business.

Zixflow

Zixflow doesn’t follow the same pricing structure as Pipedrive and Zoho. Instead, it offers a tiered system divided into three categories for your convenience: Marketing, XCRM, and ONE.

• For Marketing, you can start with a free plan for basic email and SMS campaigns. The Starter plan is $39 per month for up to 3 users, including workflow automation and WhatsApp marketing. The Growth plan adds features like WhatsApp Flows and member-based permissions at $74 per month for 3 users, while the Enterprise plan provides unlimited access for $159 per month. 
• XCRM plans range from $59 to $249 per month.
• ONE package, which includes both XCRM and Marketing features, starts at $79 per month and goes up to $299 per month.

Pipedrive vs. Zoho (vs. Zixflow): Choose the all-in-one CRM that suits your business requirements

When deciding between Pipedrive, Zoho CRM, and Zixflow, it’s clear that each platform brings its own set of advantages. Pipedrive shines with its user-friendly pipeline management, making it ideal for sales-driven teams. Zoho CRM stands out for its extensive customization. 

On the flip side, Zixflow, with its all-in-one platform and advanced features, offers a versatile solution that integrates seamlessly with various tools and excels in outreach capabilities.

So, if I had to choose, I would opt for Zixflow because it provides a comprehensive range of advanced features in one platform at an affordable price. Like me, you can also try Zixflow with its 7-day free trial to boost your business growth.