Gallabox vs Wati: Which WhatsApp Platform Is Better in 2024?

WhatsApp has moved beyond just a platform for cat videos and family group chats. With tools like Gallabox and Wati aiming to enhance your WhatsApp experience, choosing the right one can be challenging.

You might ask, “Which one will elevate my business?” Worry not. That is why, I’ve compared Gallabox and Wati, whether you’re a small business looking to engage with customers or a large business seeking to scale operations with the features and benefits of each platform to determine which platform best fits your business needs. 

Additionally, I’ve also looked into Zixflow, one of WhatsApp's great WhatsApp business partners, which offers advanced features for task automation.

So, settle in with a cup of coffee to uncover which WhatsApp tool could become your business’s new best friend.

Quick tabular comparison of Gallabox vs. Wati vs. Zixflow

Before diving into the detailed comparison, let’s take a quick look at how Gallabox, Wati, and Zixflow stack up against each other across key features. This table highlights the core differences and similarities between these platforms, giving you a snapshot of what each offers.

Now it’s important to check the detailed comparison of Gallabox, Wati, and Zixflow to understand the other key features they offer. However, it’s clear that Zixflow provides a complete set of features, ensuring all your needs are met effectively.

Detailed comparison of Gallabox vs. Wati vs. Zixflow

In this detailed comparison, I’ve included the key features that matter most to you, highlighting how Gallabox, Wati, and Zixflow perform across various aspects. From user interface and engagement capabilities to integrations and scalability, this breakdown will help you make an informed decision based on your specific needs and priorities.

User interface 

First and foremost, when you think about advanced WhatsApp platforms like Gallabox, Wati, and Zixflow, the User Interface (UI) is often what stands out the most. The UI can really shape how you interact with the platform and affect your productivity. Each of these platforms has its own approach to UI design, tailored to different business needs.

Gallabox

Gallabox provides you with a user-friendly interface to make WhatsApp business communication simpler. Its clean layout mirrors the familiar WhatsApp chat format, so you’ll find it easy to navigate. 

You’ll benefit from a shared inbox for team collaboration, intuitive tools for building and managing chatbots, and actionable dashboards that offer insights into customer interactions. 

Wati

On the other hand, Wati’s user interface is built with simplicity and efficiency at its core. You’ll find it easy to navigate between essential features like managing customer contacts, creating and sending messages, and monitoring conversations.

The dashboard gives you a clear view of incoming messages and customer interactions. With intuitive controls for managing campaigns, automating responses, and integrating with other business tools, Wati is designed to streamline WhatsApp communication for businesses of any size.

Zixflow

Like Gallabox & Wati, Zixflow’s user interface is designed to be both simple and efficient. It’s user-friendly, so you can navigate it easily whether you’re tech-savvy or not. The visual workflow builder allows you to set up automation processes without needing any coding skills. 

You can use its drag-and-drop feature and pre-built templates to get started quickly. Zixflow also includes a centralized inbox for managing all your communications, a forms builder for capturing data, and a reporting dashboard to track performance. 

Plus, you can switch between table and Kanban views to see all your data clearly. Overall, Zixflow makes building, managing, and monitoring automated processes straightforward and without any issues.

Engagement capabilities 

When evaluating a platform, understanding its engagement capabilities is essential. Effective engagement features ensure timely, relevant communication and enable dynamic, interactive conversations, improving overall user experience and fostering stronger connections with your audience.

Gallabox

Gallabox gives you powerful tools to boost customer engagement on WhatsApp. You can easily set up no-code chatbots for automated responses and instant support, creating strong connections with your customers. 

Its targeted WhatsApp Broadcasts let you send personalized messages to specific groups, increasing engagement. You’ll also get detailed analytics to track your interactions on WhatsApp, helping you make smarter decisions and refine your communication strategies.

Wati

Wati provides you with good features for engaging customers through WhatsApp. You can connect personally with your customers using shared team inboxes, broadcast and bulk messaging, and interactive catalogs. 

Plus, Wati supports click-to-WhatsApp ads, custom notifications, and integration with other marketing channels, helping you create a comprehensive engagement strategy.

Zixflow

Like Gallabox and Wati, Zixflow provides you with standout engagement features to streamline and optimize customer interactions. You can run multi-channel campaigns across email, SMS, WhatsApp, and RCS (coming very soon), allowing for personalized outreach at scale. 

You can send bulk WhatsApp messages all at once and use pre-approved WhatsApp templates to save time. The inbox offers a central hub for managing contacts and communications, enhancing efficiency and teamwork.

Plus, Zixflow’s detailed analytics let you track campaign performance and adjust your strategies as needed. By combining automation, personalization, and data-driven insights, Zixflow helps you build stronger customer relationships and drive the growth of sales efficiency.

Integrations

If you’re looking to improve your communication processes, integration should be a top priority. Choosing a platform that integrates smoothly with your existing CRM systems, marketing automation tools, and other business applications can greatly enhance its effectiveness, and streamline your workflows.

Gallabox

Gallabox makes it easy to connect with various platforms, helping you streamline your business operations and enhance customer interactions. You can link Gallabox with CRMs like Zoho and HubSpot, e-commerce platforms such as Shopify, and productivity tools like Google Sheets.

This integration lets you manage customer data more efficiently, automate your workflows, and offer personalized WhatsApp experiences. With real-time synchronization, you can track engagement rates, campaign performance, and payment collection seamlessly. Also, Gallabox’s API allows you to customize and expand its features to fit your unique business needs.

Wati

Wati offers excellent integration options to simplify your business operations and enhance customer interactions. By connecting with various platforms and tools, you can automate tasks, increase sales engagement and provide top-notch customer experiences. 

Wati easily integrates with popular tools like Google Calendar, payment gateways, CRM systems, and marketing automation platforms. This means you can set up automated appointment reminders, payment confirmations, lead management, and targeted marketing campaigns directly through WhatsApp.

Zixflow

Zixflow gives you powerful integration options to streamline workflows and boost productivity. By connecting with platforms like Zapier and Make, you can automate tasks, sync data across apps, and create custom workflows tailored to your needs. 

Integrations with Google Sheets and Excel also make data management and analysis easier. This flexibility lets you manage everything from lead generation to project management within a unified system.

Plus, Zixflow offers advanced WhatsApp integration capabilities that go beyond basic application connections. Its robust API integration allows you to build custom applications and workflows tailored to your specific needs, letting you integrate Zixflow deeply into your existing tech stack.

Automation functionality 

Automation enhances efficiency by providing instant replies to common questions, guiding users through predefined workflows, and scheduling targeted marketing campaigns.

Gallabox

Gallabox provides powerful automation features focused on WhatsApp communication. You can set up no-code chatbots to manage customer queries around the clock and automate personalized message sequences. 

Also, Gallabox helps you handle lead management, streamline customer support, and run effective marketing campaigns with automated broadcasts and targeted messaging.

Wati

Wati’s automation features help you streamline your WhatsApp interactions only. You can set up no-code chatbots and keyword-based auto-responses to handle common customer inquiries efficiently, acting as a first line of support. Automation also allows you to set up automated replies outside of working hours, follow-ups, and reminders. 

This not only speeds up response times but also frees up your team to tackle more complex issues. Plus, Wati integrates with platforms like Make, letting you create custom automation workflows for tasks such as sending notifications, managing orders, and updating CRM records, which enhances your operational efficiency.

Zixflow

Zixflow’s automation features are all about making your work smoother and more efficient. The platform offers two main features: Flow and Sales Cadence.

Using Flow, you can set up custom processes to handle repetitive tasks without needing any coding skills. You can start from scratch to make your work easier and reduce mistakes. The “If This Then That” (IFTTT) logic helps you automate tasks based on specific triggers, creating smart, responsive workflows.

On the other side, Sales Cadence lets you create automated follow-up sequences to keep in touch with customers consistently. This feature helps you manage leads, schedule calls, and send reminders automatically, freeing up your team to focus on more important tasks while staying engaged with customers.

Plus, Zixflow’s AI Wizard can generate personalized email content, saving you time and effort. All in all, Zixflow’s automation features are designed to streamline your processes and support your business growth.

Pricing

Pricing is important when choosing an advanced WhatsApp platform because it affects your budget and return on investment. 

Gallabox

Gallabox offers several pricing options to fit various business needs:

• Growth: ₹2,399/month, ideal for small teams boosting sales and interactions.
• Scale: ₹4,799/month, for fast-growing businesses needing automated WhatsApp chats.
• Pro: ₹7,999/month, with all features for scaling operations.
• Custom: Tailored pricing for large companies needing advanced WhatsApp automation.

Wati

Wati offers the following pricing plans:

• Growth: ₹2,499/month, for sending messages to thousands. Additional charges for conversations. Includes 5 users; extra users at ₹699/month each.
• Pro: ₹5,999/month, with automation, integrations, and analytics. Additional conversation charges. Includes 5 users, extra users at ₹1,299/month each.
• Business: ₹16,999/month, for advanced workflows and expert support. Additional conversation charges. Includes 5 users, extra users at ₹3,999/month each.

Zixflow

Zixflow offers a range of pricing plans. In the Marketing category, you can start with the Free plan and upgrade to the Enterprise plan at $159 per month, billed annually. 

For XCRM, begin with the Starter plan at $59 per month, billed annually, and move up to the Enterprise plan at $249 per month, billed annually. 

In the ONE category, the Starter plan is $79 per month, billed annually, with the option to advance to the Enterprise plan at $299 per month, billed annually. 

The best part? You can get a 7-day free trial to explore the features before committing.

Choose the most suitable WhatsApp platform for your business among Gallabox, Wati, & Zixflow

Finally, considering the distinct advantages of Gallabox, Wati, and Zixflow, it’s clear that each serves different needs. Gallabox is ideal for smaller teams requiring basic features, while Wati excels with scalability and flexibility for growing businesses. 

However, if I had to choose, I would select Zixflow. It’s an all-in-one platform that provides a free plan and reasonable pricing, supports multiple channels like WhatsApp, email, and SMS, and offers advanced automation. 

So, you can opt for Zixflow and start by creating a free account to explore its comprehensive features and see how it meets your business needs.