11 Best Gallabox Alternatives & Competitors in 2024

WhatsApp has become the go-to communication channel for businesses, big and small. With its wide reach, over 2 billion users worldwide and ease of use, it’s no wonder so many businesses are leveraging it for customer interactions. 

Tools like Gallabox have certainly streamlined managing WhatsApp communications, offering a range of features to enhance customer engagement and streamline operations.

However, while Gallabox is a popular choice, there might be better fits for your business. Each business has its own unique needs and workflows, and what works perfectly for one may not suit another. That’s why it’s important to explore alternatives to Gallabox to find the tool that’s the best match for your specific needs.

In this guide, you’ll uncover various platforms that could potentially be a better fit for you. I have included information on their features, pricing, and reviews & ratings of different tools to help you make an informed decision.

Let’s get into it and find the right solution for your needs.👇🏻

11 best Gallabox alternatives & competitors you must know in 2024

Gallabox is a solid choice for managing customer interactions and communication, but it might not be the perfect fit for everyone. Whether you prioritize multi-channel support, advanced automation, or flexible pricing, exploring these alternatives will help you find the best solution for your needs.

That’s why, I’ve listed 11 options below that could offer additional benefits and help you find the ideal solution for your business needs.

Let’s first start with Zixflow!🥳

Zixflow

Zixflow is a powerful CRM platform that serves as an excellent alternative to Gallabox. It uses AI to simplify interactions across email, SMS, and WhatsApp. Zixflow’s all-in-one workspace brings all your customer information together, making it a complete CRM solution.

With Zixflow’s WhatsApp Business API, you can simplify your communication by automating tasks, scheduling messages, choosing templates, and sending personalized messages, all from an easy-to-use dashboard. You can tailor your WhatsApp campaigns to suit each contact’s preferences, ensuring your messages are timely and relevant. 

Zixflow’s automation tools make it simple to send bulk messages, helping you connect with leads more efficiently and streamline your communication process. Zixflow offers two automation features: Flows and sales cadence. 

Flows let you automate tasks using IFTTT (If This Then That) logic, which triggers actions based on specific conditions you set.

The sales cadence feature allows you to create automated follow-up sequences, keeping your customers engaged with your brand without needing to manually time your interactions. You can design these sequences with multiple steps and space them out to ensure comprehensive engagement.

The great part is that when you sign up for Zixflow, you’ll receive a trial WhatsApp number connected to your account. This allows you to test sending WhatsApp messages to this number, giving you a chance to see how your messages and templates appear and function on the platform.

This hands-on experience lets you refine your messaging strategy before reaching out to your actual customers, ensuring your communication is both effective and engaging.

Zixflow provides a central inbox where you can handle all your messages from one place. You can quickly reply to customer messages, track important details, schedule follow-ups, and attach files, all without needing to switch between different tools. It’s all streamlined in one easy-to-use platform.

Zixflow’s detailed analytics feature gives you deep insights into your sales performance. You can easily export detailed records as needed. You can refresh stats to get updated data. Plus, you can track message delivery statuses, including sent, delivered, failed, read, and deleted messages.

Pricing

Zixflow’s pricing is divided into three main plans:

Marketing

• Free: This plan lets you create outreach campaigns using both email and SMS channels.
• Starter: $39/month (3 users, additional fees apply for the additional users)
• Growth: $74/month (3 users, additional fees apply for the additional users)
• Enterprise: $159/month (3 users, additional fees apply for the additional users)

XCR

• Starter: $59/month (3 users, $29/user/month extra)
• Growth: $129/month (3 users, $59/user/month extra)
• Enterprise: $249/month (3 users, $99/user/month extra)

One (XCRM + Marketing)

• Starter: $79/month (3 users, additional fees apply for the additional users)
• Growth: $139/month (3 users, additional fees apply for the additional users)
• Enterprise: $299/month (3 users, additional fees apply for the additional users)

All plans are billed annually and vary in features and user capacity. Paid plans include 500 automation contacts by default. If you need more, you can add extra contacts using the automation subscribers add-on. Check our pricing page to calculate the cost for these add-ons.

Rating & reviews

4.9 out of 5 (29 reviews) by G2

4.6 out of 5 (80 reviews) by Capterra

Interakt

Interakt is your go-to conversational commerce platform if you’re looking for a robust alternative to Gallabox. It allows you to connect directly with your customers through popular messaging apps like WhatsApp. 

With Interakt, you can automate your customer interactions using chatbots, collaborate seamlessly with your team, and automate your marketing efforts, all within a single platform. This integration helps you streamline your sales processes, enhance customer support, and optimize your marketing strategies. 

Pricing

Interakt’s annual plans range from ₹9,588 to ₹33,588, plus taxes and Meta’s conversation fees. Unlike Zixflow, which supports SMS, email, and WhatsApp, Interakt only works with WhatsApp and lacks advanced contact management and a free version.

Rating & reviews

4.5 out of 5 (55 reviews) by G2.

4.7 out of 5 (11 reviews) by Capterra.

Wati

Another alternative to Gallabox that you might find useful is Wati. This platform lets you connect with your customers directly on WhatsApp. Wati offers features like automated chatbots to handle routine inquiries, personalized messages and broadcasts, and efficient customer management. You can also build detailed product catalogs, streamline order processing, and monitor sales performance.

Plus, Wati integrates with popular ecommerce platforms and payment gateways, making it easier to manage your business operations and drive sales engagement. By leveraging Wati, you can transform WhatsApp into a powerful channel for boosting customer engagement and satisfaction.

Pricing

Wati provides three subscription options. The growth plan starts at ₹1,999 monthly for up to 5 users, with an added cost of ₹699 per month for each additional user. The pro plan begins at ₹4,499 monthly for up to 5 users, with extra users costing ₹1,299 per month. The business plan is priced at ₹13,499 per month for up to 5 users, with an extra charge of ₹3,999 per month for each additional user.

Rating & reviews

4.6 out of 5 (227 reviews) by G2.

4.6 out of 5 (69 reviews) by Capterra.

Intercom

Intercom is a solid alternative to Gallabox, offering a wide array of features to improve customer engagement and boost sales efficiency. It includes live chat, chatbots, customer messaging, and marketing automation tools. Using Intercom, you can proactively contact potential customers, qualify leads, and provide prompt support. 

Its detailed analytics and customer data management gives you insights into customer behavior and preferences. Additionally, Intercom integrates with various tools and platforms to simplify your workflows and boost efficiency.

Pricing

Intercom offers three pricing plans: 

• Essential at $39 per seat per month.
• Advanced at $99 per seat per month.
• Expert at $139 per seat per month. 

You also have the option to try out the platform with a 14-day free trial before deciding on a purchase.

Rating & reviews

4.5 out of 5 (3,070 reviews) by G2.

4.5 out of 5 (1,061 reviews) by Capterra.

SendPulse

SendPulse makes it easy for you to engage with your customers across multiple channels, including email, SMS, WhatsApp, Facebook Messenger, and Viber. 

With tools like email marketing, SMS campaigns, automation workflows, chatbots, and marketing analytics, SendPulse gives you everything you need to nurture leads, boost sales, and build stronger customer relationships. Its user-friendly interface and scalable design make it perfect for businesses of any size, helping you turn conversations into real results.

Pricing

SendPulse has different pricing options to fit your needs. The free plan is good for small businesses, letting you send up to 15,000 emails a month with basic features. The standard plan costs $6.40 a month and offers more features and higher email limits. The pro plan is $7.68 a month and provides even more features and email capacity for mid-sized businesses. For large companies, the enterprise plan is $10.75 a month and includes a full set of features for extensive marketing.

Rating & reviews

4.6 out of 5 (569 reviews) by G2.

4.6 out of 5 (692 reviews) by Capterra.

FreshChat

Freshchat is a strong alternative to Gallabox, providing a range of features to improve customer interactions and simplify the sales process. It lets you connect with customers through various messaging channels like live chat, WhatsApp, Facebook Messenger, and more. Freshchat’s AI-powered chatbots can handle simple questions, allowing your team to focus on more complex issues. 

It also includes features such as automated message routing, self-service options, and detailed analytics to enhance customer support and sales. By offering personalized interactions and valuable insights, Freshchat helps you build better customer relationships and achieve your business goals.

Pricing

Freshchat provides a free plan that you can use for up to 10 users at no cost. However, if you need access to more advanced features, you can opt for the paid plans, which start at ₹1,499 per agent per month and go up to ₹6,399 per agent per month.

Rating & reviews

4.4 out of 5 (466 reviews) by G2.

4.1 out of 5 (111 reviews) by Capterra.

NovoChat

If you’re looking for a solid alternative to Gallabox, NovoChat is worth considering. It is designed with ecommerce businesses in mind, NovoChat brings together all your messaging channels, like WhatsApp Business, Telegram, Facebook Messenger, and LINE, into one easy-to-manage platform. 

You can automate customer interactions on WhatsApp, send broadcast messages for targeted campaigns, and manage everything through a centralized inbox. Plus, the platform offers a versatile website widget and integrates smoothly with Shopify and EasyStore.

Pricing

NovoChat’s pricing plans range from $25 to $249 per month. You can also take advantage of a 7-day free trial to explore the platform before making a commitment.

Rating

5.0 out of 5 by G2.

Twilio

Twilio offers a wide range of communication APIs for messaging, voice, and video, giving you flexibility and scalability. You can easily integrate these tools to create customized communication solutions that enhance customer engagement. 

Besides core communication features, Twilio also provides APIs for authentication, video, and email, helping you build a complete customer experience. With its extensive features, user-friendly design, and reliable performance, Twilio is an excellent choice for transforming your customer interactions through conversational commerce.

Pricing

Twilio offers pricing options based on your desired features, such as specific products, communication channels, and how you use their services. You can check their website for detailed pricing information.

Rating & reviews

4.2 out of 5 (471 reviews) by G2.

4.4 out of 5 (452 reviews) by Capterra.

Bloomreach

If you’re searching for a strong alternative to Gallabox, Bloomreach is a great choice. It helps you connect with customers through interactive conversations across multiple channels. With features like AI-driven chatbots, natural language processing, and easy integration with various platforms, Bloomreach makes it simple to personalize interactions and streamline your sales process. 

Its advanced analytics offer valuable insights into customer behavior, helping you make better decisions. Plus, Bloomreach integrates smoothly with your existing e-commerce platforms, creating a seamless experience for your customers. 

Pricing

Bloomreach offers various pricing plans to suit your needs. You can check their website to find detailed pricing information and choose the plan that best fits your requirements.

Rating & reviews

4.6 out of 5 (601 reviews) by G2.

4.8 out of 5 (55 reviews) by Capterra.

Tellephant

Tellephant helps you connect with customers through interactive conversations on various messaging channels. With features like automated chatbots, personalized product recommendations, easy order placement, and real-time support, Tellephant makes the shopping experience smoother for your customers.

Its advanced analytics give you insights into customer behavior, so you can make better decisions. Plus, Tellephant integrates seamlessly with your existing ecommerce marketing platforms and sales CRM software, boosting your overall efficiency.

Pricing

Tellephant offers two pricing plans to suit your needs. The professional plan is available for $99 per month, providing essential features for efficient customer engagement. If you need more advanced capabilities, the business plan costs $299 per month and includes additional features for a more comprehensive solution.

Kaleyra

Kaleyra is a strong alternative to Gallabox, offering a full range of communication solutions. As a leading cloud communications platform, Kaleyra helps you connect with your customers through SMS, WhatsApp, voice, email, and RCS. 

With features like omnichannel engagement, detailed analytics, and powerful APIs, Kaleyra makes it easier for you to manage communication, enhance customer experiences, and drive business growth. Whether you need to send bulk messages, automate interactions, or handle complex communication campaigns, Kaleyra provides the tools and flexibility to meet your needs.

Pricing

To find out Kaleyra’s pricing plans, you can visit their website for details or reach out to their support team for personalized assistance. They’ll help you get the information you need to choose the best option for your business.

Rating & reviews

4.5 out of 5 (12 reviews) by G2.

4.5 out of 5 by Capterra.

Choose the best Gallabox alternative to drive your business

With a variety of strong alternatives to Gallabox, you have plenty of options to find the right fit for your business. Platforms like Zixflow, Interakt, Wati, Zoko Desk, and SendPulse each offer unique features to enhance customer engagement and streamline communication. 

However, if you’re looking for a multi-featured platform that covers all your bases, Zixflow can be the perfect fit. It offers comprehensive multi-channel communication & campaign creation, automation for repetitive tasks, a unified inbox, a Forms builder, pre-approved WhatsApp messages templates, and an AI wizard for generating messages, among many other features. 

Try Zixflow’s 7-day free trial to experience its full range of capabilities and see how it can enhance your customer interactions and drive your business growth. 🚀