12 Ecommerce Apps for Your Business [Tried & Tested]

When was the last time you went around somewhere without your phone or spent a day without using it? If you ask me, the answer would be years ago. And the same is the case with your customers. 

With the growth of smartphone technology and prompt accessibility of the internet, people are using their mobile phones for all kinds of activities, whether it’s looking for information or placing product orders on their favorite e-commerce sites. 

Since customers are utilizing mobile devices for purchasing, you must also leverage e-commerce tools to manage your business on the go. Having said that, identifying the correct e-commerce apps can let you optimize your online store even after work hours.

So, in this blog post, I have curated a list of top e-commerce apps to help you streamline your e-commerce brand, enabling you to enhance your customer experience for long-term business success. That being said, let’s dive into it starting with learning about what these e-commerce apps are. 

What are e-commerce apps?

Similar to e-commerce platforms, e-commerce apps give you the necessary features to maintain the smooth running of your business from wherever you are, be it at home or on a holiday.

Using these apps, you can manage a wide range of tasks, including:

• Customer data and past interactions
• Marketing campaigns & incoming messages
• Customer support tickets 
• Inventory management
• Engagement metrics

These apps work similarly to their desktop counterparts but on mobile devices, giving you the freedom to optimize your e-commerce operations from anywhere. With that said, let’s jump into the list of 12 best e-commerce apps to drive traffic and increase your bottom line. 

Best e-commerce apps for managing your online store

The e-commerce apps in this article are selected based on the functionality they offer and the activities they help you manage. For example, some tools are better at marketing while others excel at providing personalized customer support. So, let’s begin this list with the app that is a complete business suite in itself—Zixflow!

Zixflow

Zixflow is a platform that is built for e-commerce businesses of all sizes, operating in the B2C and B2B industries. With Zixflow’s Android and iOS app, you can access the platform on the go, giving you access to your customer’s data and marketing channels from anywhere in the world.

With the app, you can create an XCRM, segment your customers into tailored lists, and perform list-wide marketing activities effortlessly. Additionally, you can keep track of your upcoming tasks, making sure you are on top of every aspect of your business. 

Furthermore, the app lets you manage your upcoming tasks and add new ones directly through the app. You can also assign a team member to this task, making sure there is always someone overlooking every customer interaction for maximum engagement.

Hootsuite

Managing your social media profiles and leveraging them to drive sales-qualified leads to your store is another great strategy to boost your conversion rate. Hootsuite is a social media marketing and automation platform that lets you handle your e-commerce brand’s socials from a unified solution. 

With its mobile app, you can save countless hours by planning your content and scheduling it to go live beforehand, eliminating the hassle of posting it manually at the appropriate time.

In addition to scheduling the posts, the app lets you craft visually appealing content that includes images, gifs, and videos. These posts can then be posted on numerous social media platforms like X, TikTok, Instagram, or Facebook. 

Plus, the app comes with an analytics panel for you to track your customer engagement metrics like mentions, likes, shares, or reposts, giving you insights into how well your content has been performing. 

Canva

If you have ever created social content for your e-commerce store, then I am pretty sure you might have heard of Canva, a graphic designing tool that can be used without requiring any design knowledge. 

With Canva, you can quickly create eye-catching designs by utilizing ready-to-use templates. Also, the AI features of the app enable you to enhance your designs to better fit your e-commerce marketing strategy.

The app is designed with a drag-and-drop visual editor which is both easy to use and adjust based on the design needs. Plus, you can create animated images and add transitions to your visuals to make them more engaging on platforms like Instagram or LinkedIn. 

As I have mentioned above, Canva has a collection of over two million visual assets, ensuring you can find the right design according to the type of content you want to create. These templates significantly optimize the turnaround time of designs so you can post them effortlessly as per your calendar.

Shopify

Shopify is a leading e-commerce marketplace, powering millions of online stores around the world. Its mobile application is also full of meaningful functionalities to let you manage your store effectively. The app comes with designing and marketing features to help you get started with your business and promote your offerings.

Not just that. With the Shopify app, you can manage the backend operations of your online shop, including inventory management, order fulfillment, and payment processing. Moreover, you can utilize the app to have two-way communication with your customers. The Shopify Inbox allows you to connect with your customers during the customer journey, helping you address common sales objections and guiding them to make a purchase.

Huboo

To ensure product fulfillment and order processing, you need a platform that keeps track of your inventory in real-time. Huboo is the app that lets you make sure orders are processed efficiently and delivered to your customers on time.

Huboo has its own network of warehouses and logistics. So, even if you don’t have storage and shipping capabilities, you can leverage Huboo’s infrastructure to store, pack, and ship your products. This way, even small e-commerce brands can get started with their business without having to worry about complex storage or logistics procurements. 

As for the customers, Huboo allows your customers to track their purchases in real-time, giving them peace of mind that their order is going to be delivered without delays. 

ShipStation

ShipStation is a known name in the logistics and shipping industry with the aim of delivering orders promptly. ShipStation’s mobile app provides you with the essential features to manage your orders effortlessly. You can pull the order details from your e-commerce platform into the ShipStation dashboard for effective monitoring and adjusting of orders in real time. 

Moreover, ShipStation allows you to monitor your stocks and filter the items based on their numbers, warehouses they are stored in, and low volume thresholds. This kind of inventory tracking gives you the ability to stay on top of your restocking orders to avoid losing any sales due to product unavailability. 

Omnisend

Omnisend is a multichannel marketing and engagement automation solution that is designed for Shopify store owners to run personalized sales engagement campaigns. 

It involves robust marketing capabilities to create tailored marketing lists with custom product pages and pop-ups. After you have built segmented lists, you engage customers with well-designed emails by taking advantage of ready-to-use email templates.

Using Omnisend, you can send marketing emails to nurture customers across your sales pipeline. For example, you can set up automated email workflows for various use cases like welcome emails, abandoned cart emails, or promotional emails.

Privy

Privy is another marketing and automation app with support for email and SMS engagement capabilities. Using the app, you can autopilot your marketing to send promotional SMS and boost your overall conversions for your e-commerce company.

Privy is a simple app that can be used without requiring much technical know-how. By utilizing the ready-to-use environment of the app, you can build tailored newsletters and on-site popups. Being a drag-and-drop email editor, you can easily get around the solution, allowing you to save time and concentrate on more important aspects of your business like closing more deals.

Recharge

If you run an online business that offers a subscription-based product, then you must monitor expiration dates and notify customers to recharge on time. Recharge is an app that provides you with subscription management features to bundle your products into subscription boxes and offer them every month. 

In addition to that, the app allows you to manage the repeating payments and send timely reminders to ensure uninterrupted subscriptions. Plus, if a customer wants to take a break from your offerings, with Recharge, you can simply pause the subscription instead of canceling it. This way, you can stop the customers from churning rather than losing them altogether.

Gorgias

Did you know that 89% of shoppers are much more inclined to come back if they had a good interaction with your customer support team? This is why, you need a dynamic customer service app to deliver prompt support, and Gorgias is one such app. 

Support apps like Gorgias allow you to resolve tickets quickly by leveraging its e-commerce automation and helpdesk functionalities. 

With Gorgias, you can deploy personalized customer support with a unified dashboard to manage all of your support tickets and customer messages. You can also use the app to craft automated workflows to eliminate redundant inquiries to save time and effort for your support staff, allowing them to focus on crucial tickets.

Tidio

Most of the time, e-commerce business does not require live interaction with your customers. Chatbots and virtual assistants are go-to choices for businesses to automate customer engagements. However, if you want to deliver a tailored experience instantly, Tidio is the option for you. 

Tidio allows you to immediately connect with your customers using live chats and chatbots. By integrating it with your site, the visitors can reach out to you using the interface, enabling you to effortlessly guide them across the stages of your sales pipeline.

PageFly

Building informative product pages is crucial for the continued success of your business. PageFly is a Shopify app developed to help you build custom landing pages using its collection of free-to-use page templates without any coding skills. 

PageFly gives you the required capabilities to control all the elements of your landing page, whether it be visuals, content, or customer reviews. On top of that, the app enables you to enhance the performance of your page across numerous metrics. For instance, the pages crafted with PageFly are optimized for SEO, boosting their chances of getting ranked higher on the search engine results page. 

Leverage these e-commerce apps to skyrocket your business

Choosing the right e-commerce apps for your business can significantly impact efficiency, customer satisfaction, and revenue. 

No matter if you are looking to improve your store’s design, implement multichannel sales engagement strategy, streamline shipping, or enhance customer support, the apps mentioned in this blog provide the essential tools to scale your online business. 

So, before you decide to go with an app, evaluate your business needs and go through their feature sets to find the one that aligns with your goals to stay ahead in the competitive e-commerce landscape.

Leveraging Zixflow’s communication and customer management features, you have an excellent option to monitor business operations and customer conversations from your phone. Sign up for the 7-day free trial of the platform and experience its robust e-commerce tools for yourself.