"WhatsApp Business Banned My Number” – How to Resolve This?

If you’re running a business, WhatsApp Business Platform is necessary for communication with customers. However, finding your WhatsApp Business number has been banned, it’s understandable to feel frustrated, and disconnected, and it potentially impacts your business reputation and sales. But don’t worry!

In this blog, I’ve uncovered why WhatsApp banned your number and discovered simple steps to resolve them, ensuring smooth communication and no disruptions to your business. 

Come, let’s get your WhatsApp Business account back on track!🤩👇🏻

Common causes of WhatsApp Business banned account 

Before exploring the types of bans & recovering your WhatsApp Business banned account, it’s vital for you to understand the reasons for getting banned. 

Violation of terms of service

If you engage in activities that breach WhatsApp’s terms and policies, such as sending spam messages or using unauthorized third-party software, your number could be banned.

Multiple complaints

Users reporting your business for sending unwanted messages or engaging in inappropriate behavior can trigger a ban on your number.

Unusual activity

Suspicious or unusual activity, like sending a high volume of messages for WhatsApp marketing in a short period, may flag your number for review and potential banning.

Violation of community standards

Sharing inappropriate or offensive content, such as hate speech or harassment, can result in a ban.

Use of automation

Using chatbots or automating messages in a way that violates WhatsApp’s guidelines could lead to a ban.

Security concerns

WhatsApp may ban your number if it detects security issues or suspicious login attempts on your account to protect user data.

Understanding these reasons can help you avoid actions that could lead to a ban and maintain compliance with WhatsApp’s policies. It’s also important for you to be aware of the types of bans.

Types of bans for WhatsApp Business 

Knowing about the types of bans help you steer clear of problems and keep using WhatsApp Business smoothly. So, the types of bans for WhatsApp Business numbers generally fall into two types:

Temporary ban

This occurs when your number is temporarily suspended for a specific duration. It happens if you violate WhatsApp’s rules, such as sending messages too frequently or receiving numerous user complaints. After the ban period ends, access to your account is typically restored.

Permanent ban

In this case, your number is banned indefinitely. It happens if you repeatedly break WhatsApp’s rules or engage in severe violations, such as sending spam or sharing harmful content. 

Once permanently banned, it’s tough to regain access to your WhatsApp Business account, and you may need to create a new WhatsApp Business account.

Simple steps to unban WhatsApp Business banned account

If your WhatsApp Business number has been banned, the steps to restore it vary depending on whether it’s a temporary or permanent ban. So, don’t worry, I’ve provided steps for both temporary and permanent bans.

Request through the WhatsApp App for a temporary ban

Follow the below-mentioned steps if your WhatsApp Business account is temporarily banned:

Step 1: Open WhatsApp Business

Open the WhatsApp Business app on your device.

Step 2: Check for ban notification

If your number is banned, you’ll likely receive a notification within the app after entering your number.

Step 3: Find the appeal option

Look for an option labeled “Support”. This might be located within the notification itself.

Step 4: Tap on the support option

Once you’ve located the support option, tap on it to proceed.

Step 5: Provide an explanation

A text box will appear where you can explain why you believe the ban is unjustified and you can add screenshots also. Be clear, concise, and polite in your explanation.

Here is the template you can use for a temporary WhatsApp Business account banned:

Subject: Appeal- WhatsApp Business Restriction [Add Your Phone Number] 

Dear WhatsApp Support,

I'm appealing the temporary restriction on my WhatsApp Business account [Add Your Phone Number]. I understand that the Terms of Service may have been violated. 

[Include any relevant details that may support your appeal]

I apologize and will fully comply moving forward.

Requesting account access reinstatement. 

Thank you.

Sincerely,

[Your Name]

Step 7: Review 

Before submitting your appeal, carefully review your message for any typos or errors.

Step 8: Submit the appeal

Once you’ve completed your explanation, proceed to the next step to access the Help Center. From there, choose “This doesn’t answer my question,” then select the “Email” option. Your drafted issue containing your banned number will appear. Finally, send the email.

Request through the WhatsApp App for a permanent ban

If your WhatsApp Business account has been permanently banned, please proceed by following the steps listed below:

Step 1: Open the email app & compose a new email

If the app doesn’t provide an appeal/ support option like I’ve explained above for a temporary ban on the WhatsApp Business account or your in-app appeal is denied, you’ll need to contact WhatsApp support directly. So open your email app and start composing a new email.

Step 2: Enter the recipient’s email address

In the recipient field, enter the email address properly for WhatsApp Business support: businesscomplaints@support.whatsapp.com 

Step 3: Subject line

Clearly write your issue in the subject line like “Appeal for WhatsApp Business banned account - [Your phone number including the country code].

Step 4: Email body

• Politely explain the situation in the email body.
• Mention that your WhatsApp Business account has been banned and you believe it’s a mistake.
• Briefly explain why you think the ban is unfair and request a review of your case.
• If applicable, mention that you’ve already tried appealing through the app.

Here is the template you can use for a permanently banned WhatsApp Business account:

Subject: Appeal for Unbanning WhatsApp Business Number- [Add Your Phone Number]

Dear WhatsApp Support,

I am writing to appeal the ban on my WhatsApp Business number, [Add Your Phone Number]. I understand that WhatsApp bans accounts that violate its Terms of Service. However, I believe this ban might be a mistake.

(If applicable, briefly explain why you think it’s a mistake.)

I kindly request that you review my case and consider unbanning my number. I am committed to following WhatsApp's guidelines and using the platform responsibly.

Thank you for your time and consideration.

Sincerely,

[Your Name]

[Your Business Name] 

Step 5: Proofread & send

Before sending, carefully proofread your email for accuracy and clarity. Once satisfied, send the email to WhatsApp Business support.

Resolve your WhatsApp Business banned number easily & start your business again to level up your sales 

By now, I hope these steps have given you what you need to sort out a banned WhatsApp Business number. Remember to remain patient throughout the process, whether you’re appealing through the app or contacting WhatsApp support directly. With clarity in your communication, you’ll increase the likelihood of resolving the issue and restoring access to your account.

Also, if you are looking to streamline your WhatsApp Business communication, and sales, and avoid these issues altogether? You can try out Zixflow, an all-in-one CRM platform that can help you manage your contacts, automate repetitive tasks, get a unified inbox for all your communication, run effective marketing campaigns, send bulk messages, use pre-approved WhatsApp Business Templates, and many more, all from a single platform. So, you do not need to worry about switching multiple applications or accidentally violating platform policies.

Watch Zixflow’s overview video to learn more about its amazing features.

Try Zixflow today for free and see how it can simplify your business communications and other needs. 

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