17 Ecommerce Email Examples to Inspire You in 2024

A few e-commerce email examples include welcome emails, marketing emails, abandoned cart emails, order confirmation emails, and product suggestion emails.

17 Ecommerce Email Examples to Inspire You in 2024

Receiving marketing and customized emails from your favorite e-commerce platforms around the world? Well, you are not alone. 

Although email started as a medium of communication, it didn’t take long for businesses to adopt it as a marketing channel to connect with their audience and promote their products. 

Today, if you are an e-commerce business, you can use email marketing for more than just marketing your products. Using emails, you can develop a relationship-selling methodology, focusing on selling your offerings while building valuable relationships. 

However, before you start using emails to drive engagement for your e-commerce store, it would be a good idea to see how the established brands utilize it. That’s why, in this article, I have curated a list of 17 e-commerce email examples to help you get started with your email marketing. So, let’s dive into it!

17 inspirational e-commerce email examples

Looking at how big businesses use emails will give you insight into how to design your marketing emails and kickstart your email marketing. That being said, here are some of the commonly used e-commerce email examples:

Welcome emails

Welcome emails, as indicated by the name, are sent to greet new users and are sent immediately after a user signs up to your platform, subscribes to your newsletter, or purchases your product. By sending these emails, you establish a personal relationship that goes beyond merchant and customer. 

You can also utilize the welcome emails as a foundation for conversations down the line. Usually, welcome emails contain information about your business, its offerings, or its benefits. They don’t have an inherent marketing aspect to them but you can provide an exclusive welcome offer to compel users to buy your products. 

An example of a welcome email from Zixflow.

Marketing emails

Promotional emails are a crucial part of running email marketing campaigns for your e-commerce business. These emails are

the bread and butter of your marketing strategy as they let you showcase your products directly to your customers in their inbox and encourage them to buy something from your store. 

Marketing emails are geared towards getting quick sales. They include a discount or limited-time offers, allowing you to leverage a sales psychology technique known as Fear of Missing Out (FOMO). This way, you can skip multiple stages of the sales process and get your prospects to buy your offerings instantly. 

An example of an e-commerce marketing email from Alison.

Abandoned cart emails

On average, around 70% of shoppers abandon their carts before completing the payment process. This implies that most of your prospects add products to their carts and forget about it. And there are various reasons for that, such as:

  • Maybe something came up and they got distracted
  • An additional charge appeared that they didn’t account for
  • Maybe they were just seeing the total price of their purchase 
  • They discover the same deal but cheaper somewhere else

No matter what the reason is, the fact is you will lose a sale if you simply let them go. So, sending abandoned cart messages with special discounts might help you grab their eye and convince them to make a purchase.

An example of an abandoned cart email from Amazon.

Order confirmation emails

Although order confirmation emails are not a part of the e-commerce marketing strategy, they are still considered a crucial part of running an online business. give customers peace of mind. 

By sending confirmation emails immediately after a successful sale, you can inform your customers that they don’t have to do anything and, from here, you will take care of getting their product to them.

An example of an order confirmation email from Flipkart.
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Product suggestions emails

Tailored product recommendations are an excellent way to win over your customers' hearts and gain additional sales by suggesting highly relevant products that they are most likely to buy. 

One of the easiest ways to send product suggestions is to analyze your customers’ buying history or browsing behavior to identify their interests. Once you have this data, you can craft custom emails to boost sales engagement by grabbing customers’ attention and compelling them to get these handpicked products. 

An example of an e-commerce product suggestion email.

Appreciation emails

Sending customer appreciation emails allows you to build relationships with your customers on an emotional level just like how you would do if you were running a physical store. 

These emails showcase your gratitude towards the continued support of your customers, enabling you to create a loyal customer base and drive revenue, thereby helping you scale your e-commerce business to new heights. 

An example of a customer appreciation email from Caraa Insider.

Asking for a review email

Knowing what your customers feel about your online store is important for optimizing your operations and scaling your business. It gives you insights on aspects you can further improve and deliver tailored customer experience to make them stick to your e-commerce platform. 

These emails let your customers give their input on what you can do better that will make them come back for more. 

To achieve this, you can send an email with a custom Zixflow Form that is both relevant and to the point. You can also offer them incentives like exclusive discounts on their next purchase if they provide their feedback. 

An example of a feedback email from Mangools.

Loyalty program emails

As suggested by the name, loyalty program emails can help you build a community of loyal customers around your business. These customers act as brand advocates, spreading awareness about your business to their friends and family, resulting in more sales. 

By running loyalty programs, your customers can earn special offers and rewards, making them more likely to purchase your products. 

An example of a loyalty program email from Rose & Rex.
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Winback emails

Winback emails are a tool to ensure your customers keep you in the back of their minds. By reaching out to leads who might have lost interest in your store, you can grab their attention by offering an exclusive deal that they couldn’t miss. 

You can tailor your winback emails according to prospects’ previous interactions to further increase your chances of getting a conversion. 

For instance, if they bought winter clothes from you last year, you can notify them about recent trends to encourage them to make a purchase again this year.

An example of a winback email from redBus.

Product launch emails

Introducing new products can be an exciting venture for your business. So why not adopt a sales engagement model to include your customers in it? 

Sending product launch emails is an excellent means to inform customers about your new offerings and get those early sales locked in because of the hype. Plus, you don’t have to spend money on promoting your new products as you already have the email addresses of your customers you wish to notify.

An example of a product launch email from Apollo.

Newsletter emails

Newsletters allow you to engage your customers with meaningful content and capture email addresses to build email lists for future communications. 

These emails not only boost customer engagement but enable you to send personalized marketing emails relevant to your newsletters to drive sales.

An example of Zixflow’s newsletter email from LinkedIn.

Flash sale emails

A flash sale is the easiest way to generate sales quickly in a very short amount of time. By offering flat discounts on your offerings, you can ensure your customers do not miss this opportunity to grab some amazing deals at a much cheaper price. 

Flash sale emails usually consist of eye-catching visuals and clear information about when the sale will start, the discounts you are offering, and how to participate in it.

An example of an e-commerce flash sale email.
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Personalized offers emails

When it comes to sending promotional emails, personalization is the name of the game. With highly personalized emails, you can make sure that you send offers, items, and details that are extremely relevant to your audience. 

The best way to craft personalized emails is to monitor your customers’ buying habits, their browning history, and the things they have added to their carts. All of these factors will give you a solid idea of the types of products to recommend. 

An example of a personalized e-commerce email from Grammarly.

Referral emails

Referral program emails are a lead generation plus lead conversion technique that lets you use your customers as a reference to get more people interested in your brand in return for exclusive benefits. 

By sending referral emails, you can compel satisfied customers to recommend your brand or your products to their family and friends, allowing you to expand your customer base and build credibility. 

Also, these referred prospects are much easier to convert as they have heard about you from someone they trust in comparison to someone whom you have reached out to.

An example of a referral program email from Knot Standard.

Shipping information emails

Shipping information emails are critical to keep your customers informed on the status of their order and when they can expect it to be delivered. 

These emails usually include details such as:

  • Tracking numbers
  • Shipping carrier
  • Estimated delivery dates
  • Links to track the order in real-time

By sending shipping information emails, you can keep customers informed about their order status, reducing anxiety and building trust. Plus, providing detailed shipping information will let you lower the number of inquiries related to order status your customers might submit.

An example of a shipping information email from Shiprocket.

Reward emails

An extension of the loyalty program, reward emails are sent to your customers to alert them about the points they have earned, available rewards, exclusive offers, and ways to redeem their points.

These points incentivize customers to make more purchases to earn or redeem greater rewards. You also foster a sense of appreciation and exclusivity, making your customers feel valued.

An example of a reward email from Loeffler Randall.

Pre-order emails

Pre-order emails notify your customers about upcoming events or sales, allowing them to reserve items before they become widely available. These emails are sent to exclusive customers to give them time to pre-order products before the general public. 

These emails allow you to secure sales and gauge demand for events or launches before they are officially released. You can also use pre-order emails to gather feedback and make any necessary adjustments before the actual release.

Use these e-commerce email examples to kickstart your marketing campaign 

There you go. I hope these 17 e-commerce email examples will help you inspire your curiosity and give you an insight into how successful brands use them to drive sales. 

But before you can use them for your business, you will requi

re an email marketing solution that comes with an advanced feature set to let you craft custom emails as per your needs. 

A platform that is packed with all the necessary functionality to help you get started with email marketing for your e-commerce store is Zixflow. With its modern drag-and-drop email builder, you can design your emails the way you want and save them as templates for later use.

Custom drag-and-drop Email Builder in Zixflow to let you design attractive emails.

Not just that. You can set up automated emails that are sent at a predetermined time, allowing you to engage customers at the right moment and greatly boost your chances of getting sales. Using sales cadences, you can build a tailored email flow that you can run when the time is right.

With Zixflow, you can set up sales cadences to automatically engage your customers.

The best part is you can get started with Zixflow for free. There is no need to provide any credit card or payment details to sign up for our platform. 

Plus, with our 14-day free trial, you can experience Zixflow’s marketing capabilities firsthand, enabling you to understand how it can help you scale your e-commerce business to greater heights. 

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