IndoSpace Amplifies Message Delivery with Zixflow
Less Workload
More OTPs Delivered
Cost Saved
About
Founded in 2007, IndoSpace is India’s leading industrial developer and logistics real estate investor with a portfolio of over 60 million square feet spaced across important industrial hubs. The company is a partner-of-choice for more than 140 global clients and completed over 50 logistics parks to help its clients streamline their operations.
Challenge
IndoSpace was having difficulty delivering its OTP and real time messages successfully. This led to increasing delays in messages and lowered the customer satisfaction rates. Plus, the company wanted to focus on WhatsApp and SMS but was missing a unified platform to help it manage the conversations effectively.
Solution
After partnering up with Zixflow, IndoSpace was able to optimize its messages with a robust delivery system.
- Enhanced Delivery: By utilizing Zixflow’s delivery system, IndoSpace was able to get their OTP & Transactional messages delivered on time and with a never-before-seen success rate, making sure they interact with customers in real-time.
- Unified Campaign Platform: Zixflow provided IndoSpace with a centralized solution to run campaigns across various channels, such as WhatsApp and SMS to provide a better customer engagement experience.
- Large-Volume Messaging: Integrating the unified messaging API of Zixflow, IndoSpace could execute large-scale campaigns effectively, enabling them to jumpstart their efforts within hours.
Outcome
- 98.55% increased success rate for messages.
- Multichannel campaigns to let IndoSpace connect with customers across numerous channels.
- The plug-and-play functionality of Zixflow API considerably decreases the setup time and required resources.
Conclusion
Zixflow allowed IndoSpace to verify customer details and complete processes seamlessly with its robust OTP & Transactional messages delivery. The support for multiple channels like WhatsApp and SMS enabled IndoSpace to reach out to clients efficiently without the hassle of moving between various tools and inboxes.
"Zixflow’s plug-and-play API allowed us to promptly kickstart large-scale WhatsApp and SMS campaigns, achieving a 95% success rate for messages and improving our conversion rate by up to 20%. More delivered messages led to better engagement—quite simple!"
IndoSpace Amplifies Message Delivery with Zixflow
AVP - IT, Indospace
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